Workato · 4 hours ago
Senior Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $160K/yr
5+ years expWorkato transforms technology complexity into business opportunity. As a Senior Customer Success Manager, you will ensure the success and adoption of the Workato Intelligent Automation Platform by developing relationships with customers and providing product expertise.
Cloud ComputingData IntegrationMarketing AutomationSaaSSales Automation
Responsibilities
Develop and maintain strategic business relationships with customers to drive adoption and retention
Provide technical Workato product expertise
Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes
Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups
Actively coach and mentor the broader CSM team, contributing to overall team development
Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
Become the trusted customer advisor and be the customer advocate within Workato
Be available to work US hours
Qualification
Required
BS or equivalent education
5+ years of experience in consulting, customer success management and technical account management. Prior experience as a Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
Experience in Integration and/or business automation
Understanding of large complex businesses with many stakeholders
Awareness of each of the following roles day to day processes and expertise in several; People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
Comfortable operating with revenue targets
Impressive track record of high customer retention and growth
Strong sense of customer empathy and customer-centrism
Excellent interpersonal and communication skills
Strong problem solving and analytical thinking
Entrepreneurial drive and comfort working in ambiguous, quickly-changing environments
A passion for and belief in the power of automation to drive business value
Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact; we want company builders
Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set
Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly
Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge
Preferred
Prior Experience in Digital Transformation preferred
Past lead experience is a plus
Benefits
Variable
Benefits
Perks
Equity
Company
Workato
Workato is an automation and orchestration platform designed to connect applications, data sources, and workflows across an organization.
501-1000 employees
H1B Sponsorship
Workato has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (2)
2023 (7)
2022 (12)
2021 (6)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$415MKey Investors
Digital Industry SingaporeBattery VenturesRedpoint
2025-11-07Grant
2021-11-10Series E· $200M
2021-01-12Series D· $110M
Leadership Team
Vijay Tella
Co-founder and CEO
Adam Seligman
Chief Technology Officer and GM
Recent News
solutionsreview.com
2025-12-29
Norwest
2025-12-29
Company data provided by crunchbase