Skylight · 5 hours ago
Senior Service Designer, Internal Systems & Workflows
United States
Full-time
Remote
Senior Level
$150K/yr - $185K/yrSkylight is a digital consultancy dedicated to improving public services through design and technology. The Senior Service Designer, Internal Systems & Workflows will be responsible for mapping and enhancing internal workflows, collaborating with various teams to design efficient processes that align with organizational goals.
ConsultingGovernmentInformation TechnologyProduct Design
No H1B
U.S. Citizen Only
Responsibilities
Map end-to-end internal workflows across areas such as HR, contracts, staffing, delivery, and knowledge management
Partner with operational and executive stakeholders to understand current-state processes, constraints, and priorities
Design future-state workflows that improve clarity, reliability, and efficiency while aligning with organizational goals
Create and maintain system artifacts such as workflow diagrams, service blueprints, forms, templates, and supporting documentation
Translate requirements, policies, and system constraints into clear, usable internal tools and experiences
Work closely with Operations, People Ops, Contracts, Finance, and IT to implement workflow improvements
Identify recurring friction, gaps, or failure points and propose concrete, actionable improvements
Support automation and tooling initiatives by shaping workflows, validating usability, and ensuring solutions are maintainable
Contribute to internal knowledge systems by improving structure, consistency, and reuse
Support adoption of new or updated workflows through walkthroughs, reviews, and iterative refinement
Bring delivery insights and operational feedback into ongoing conversations about how internal systems and standards should evolve
Qualification
Required
Significant experience in product design, systems design, service design, or operations design working on complex workflows or internal tools
Demonstrated ability to move from discovery to delivery — mapping systems, designing solutions, and getting them into use
Strong systems thinking, with the ability to reason about how people, processes, tools, and data interact in practice
Experience working with senior or executive stakeholders and navigating organizational complexity
Ability to produce clear, durable artifacts that make complex systems understandable and usable
Comfort working within constraints and evolving environments while maintaining momentum
Strong judgment, follow-through, and attention to detail
Portfolio demonstrating delivery-oriented work on systems, workflows, platforms, or internal products
Ability to work effectively in a professional services environment
Passion for improving public outcomes through great government services
A mindset and work approach that align with our core values
All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment
You must be legally authorized to work in the U.S. now and in the future without sponsorship
As a government contractor, you may be required to obtain a public trust or security clearance
You may be required to complete a company background check successfully
Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute
Preferred
Experience designing internal platforms, enterprise tools, or operational systems
Familiarity with tools such as Notion, Coda, Airtable, or similar workflow platforms
Exposure to service design methods applied in operational or delivery contexts
Experience with structured content, data models, or metadata systems
Exposure to automation or AI-enabled workflows
Prior experience in civic tech, government, or government-adjacent environments
Experience working on distributed or remote teams
Benefits
Medical insurance, dental insurance, vision insurance
Short-term and long-term disability insurance
Life and AD&D insurance
Dependent care FSA, healthcare FSA, health savings account
Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period
Flexible paid-time-off policy (generally around 25 days per year), plus 11 paid federal holidays
Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents
Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options
Business development / sales bonuses
Referral bonuses
Annual $2,000 allowance for professional development
Annual $750 allowance for tech-related purchases
Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more)
Dollar-for-dollar charity donation matching, up to $500 per year
Flexible, remote-friendly work environment
An environment that empowers you to unleash your superpowers for public good
Company
Skylight
Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Judd
Chief Operating Officer, Human Services
Company data provided by crunchbase