Consumer Cellular, Inc. · 9 hours ago
Bilingual Customer Service Representative - North Phoenix
Phoenix, AZ
Full-time
Onsite
Entry Level
$17/hr - $18/hr
1+ years expConsumer Cellular is a wireless provider dedicated to serving Americans 50 and older, known for its exceptional customer service. They are seeking a Bilingual Customer Service Representative to provide high-quality support to customers, explain products, and ensure a positive experience during calls.
MobileRetailService IndustryTelecommunicationsWireless
Responsibilities
Customer Advocate - You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service when calling in and we know that you can be part of that solution. On average you will take about 30 calls from our customers across the country. This is the perfect opportunity for you to build connections, build trust and create a differentiated experience
Difference Maker -You will be the difference maker when it comes to how you explain cellular phones, billing, or general questions that our customers have. What some understand about phones, others might not so it is about taking the time to explain technology in a way that resonates with non-technology users
Mission Focused – we are wildly passionate about taking great care of our customers and this means that our employees are present, ready, and best prepared to take great care of customers. We all know how it feels to sit on hold, the music is the worst, we do not want to be that Company. Being on time for all shifts is how we can take great care of customers
Team Player – We win, we celebrate, we laugh, we cry, we appreciate and respect each other as professionals, teammates, and the secret sauce to Consumer Cellular. This means we work collaboratively and appreciate each others’ differences, strengths, and talents
Qualification
Required
High school diploma or equivalency is required
At least 1 year of customer service experience
Basic computer skills (general typing, data entry and basic computer operation)
Ability to communicate professionally and politely
Ability to communicate, verbal and written, in both Spanish and English
Ability to successfully pass a fluency test
Benefits
Consumer Cellular subsidizes medical benefits at 93% of the premiums
Competitive pay and earning opportunities
Discounted cell service options
6% match on 401k
Tuition assistance
Training and development for future career growth
Differentials for working after 5pm and on weekends
Company
Consumer Cellular, Inc.
Consumer Cellular has more than four million customers nationwide and is a top-rated wireless provider that markets no-contract cellphones and service plans primarily to those 50-plus.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$4.12BKey Investors
HPS Investment Partners
2025-05-21Private Equity· $525M
2025-05-21Debt Financing· $3.6B
2020-12-17Private Equity
Leadership Team
John Marick
Co-Founder & CEO
Elizabeth Hunter
Chief Operating Officer
Recent News
2025-11-03
2025-09-13
Company data provided by crunchbase