Singapore Airlines · 19 hours ago
Account Manager (Agency)
LA Metro Area
Full-time
Hybrid
Senior Level
5+ years expSingapore Airlines is a leading airline company, and they are seeking an Account Manager (Agency) to efficiently grow revenue and market share with agency accounts. The role involves managing a portfolio of agencies, building relationships, and executing sales strategies to achieve volume and revenue goals.
Air TransportationTransportation
Responsibilities
Achieve volume, revenue & market share goals with agencies
Own a portfolio of agencies including tour operators, consolidators, consortiums, online travel agencies, cruise agencies, etc
Understand needs of assigned agency accounts (typical ODs, price sensitivity, segment served, NDC, etc ) through agency contacts, internal/external data, and news sources
Primary communication with accounts expected to be via phone or email channel but face-to-face sales calls should be undertaken as needed. Virtual TEAMs calls is another option
Keep up to date on latest SIA Group’s fares, product, schedule, and network info
Be a source of market intelligence on competitors’ fares, promotions, and market activities
On annual basis, identify accounts with highest growth potential and prepare account plans
Deploy the right solution (incentive schemes, specialty net fares, etc) to grow SIA`s share
Build relationships with agencies and ensure they are up to date on latest promotions, pricing and product
Ensure incentive contract commitments are executed/achieved on time
Execute interventions to improve performance, including joint marketing campaigns
File sales reports in SMT with account and sales call information
Analyze performance of accounts to adjust solutions as needed (Dashboard/Tableau) and document learnings in SMT
Deliver growth from new ad hoc opportunities
Proactively identify Group sales opportunities; execute with help from Sales Ad/Ops (Groups)
Act on leads to develop the no. of mid to large sized agencies for SIA
Stay up to date on local events, disruptions, holidays, competitors `actions to capture temporary or seasonal opportunities that occur
Analyse performance against such opportunities and document results in SMT
Sales team shared duties
Represent SIA in industry events, trade shows, fairs, etc
Share B2C and B2B marketing materials created in a shared cloud for use by rest of the team
Be well-prepared for regular sales meetings
Qualification
Required
Minimum of five years' sales experience in the air travel industry
Effective interpersonal, communication and presentation skills
Highly motivated with a strong ability to achieve targets and meet deadlines
Innovative sales approach and positive work attitude
Proficient in office IT tools and data analysis
Basic understanding of GDS's and NDC value proposition
Within driving distance to major international airport
Preferred
College degree preferred
Benefits
Hybrid
Full-time with benefits
Company
Singapore Airlines
Singapore Airlines is the flag carrier airline of Singapore that provides air transportation services to customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.25B2024-03-14Post Ipo Debt· $500M
2020-07-23Post Ipo Debt· $750M
1985-12-18IPO
Leadership Team
Choon Phong Goh
CEO
George Wang
Senior Vice President Information Technology
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