Arvest Bank · 4 hours ago
WACO Closing Agent
Van Buren, AR
Full-time
Onsite
Entry, Mid Level
$22.50/hr - $28.10/hr
2+ years expArvest Bank is seeking a WACO Closing Agent to serve as a transaction specialist working directly with closing department associates and customers. The role involves ensuring title and lender requirements are met, preparing documents for closing transactions, and providing exemplary customer service.
BankingFinanceFinancial Services
Responsibilities
Responsible for developing and building personal pipeline (closing and sales), file closings and overall individual performance
Maintain and develop relationships with customers and prospects through internal and external referral sources, organization involvement, community involvement, and target marketing specific to the industry to ensure pipeline targets are achieved
Identify and determine what requirements must be met before closing by analyzing title insurance commitments, real estate, contracts and/or lender requirements. Satisfy requirements prior to outlined or contractual closing dates
Analyze and evaluate each transaction to determine and ensure proper policy coverage to protect the owner's interests
Prepare Settlement Statements for closings including collaboration with the lender of the Closing Disclosure for final balancing of the file
Distribute settlement statements to all parties involved with the transaction
Facilitate closing transactions by explaining the documents to customers, obtaining required signatures and notarizing as necessary for issuing a Title Insurance Policy, and recording within respective counties
Post and deposit closing funds and obtain funding authorization, if needed. Disburse settlement invoices and fees to balance and close the file
Ensure Sales Contracts and Lender Orders are executed accurately and in a timely manner
Serve as a resource to REALTORS®, buyers/sellers, lenders, builders, and other customers regarding closing procedures and/or title questions
Communicate effectively and efficiently with all parties to ensure the transaction consummates within the required time frame or by contractual dates and all parties are aware of closing expectations and details
Deliver the WACO experience including but not limited to selling WACO Products and Services
Responsible for resolving post-closing requirements including but not limited to, obtaining mortgage releases, document corrections, and/or issuing refunds to customers as needed
Maintain accurate file information by utilizing system or external reporting to ensure files are relevant, not stale and do not contain excess funds that extend beyond closing dates including but not limited to payoffs, refunds and invoices
Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity
Support and uphold the Arvest Mission Statement
Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded
Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service
Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the company’s overall operation
Promote professionalism at all times
Qualification
Required
Associates Degree or equivalent experience or relevant military experience required
2 years of closing processor and/or title experience or equivalent related experience required
Licensed Notary Public (or ability to obtain within 90 days) required
Licensed Title Agent (or ability to obtain within one year) required
Experience working across all levels of management and clients; also required to be skilled in handling demanding, high maintenance client requests with precision, accuracy and with a high level of customer service required
Exceptional consultative skills preferred: ability to probe, listen, clarify, and present information to advance sales transactions required
Must be able to arrive at work on time, work on site and have regular work attendance
Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
Must be able to provide cordial customer service regardless of customer personality, presence or communication style
Must be able to perform several tasks at once
Must be able to work in a stressful atmosphere
Must be able to rotate job tasks
Must be able to occasionally work overtime
Must be able to greet others cordially
Must be able to coordinate multiple and changing priorities
Must be able to verbally communicate with all other associates
Must be able to operate telephone, copier and FAX machines
Must be able to move from department to department or bank to bank to attend meetings
Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
Preferred
Exceptional consultative skills preferred: ability to probe, listen, clarify, and present information to advance sales transactions required
Bachelor's degree in a related field preferred
Leadership experience preferred
Benefits
Comprehensive suite of benefits
Full range of health and life, financial, and wellness benefits
Company
Arvest Bank
Arvest Bank is a community-based financial institution serving more than 110 communities in Arkansas, Kansas, Missouri and Oklahoma.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
M
Matt Machen
President & COO
Y
Yurik Paroubek
Chief Operating Officer
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