Driven Brands Inc. · 14 hours ago
Franchise Operations Consultant
Englewood, CO
Full-time
Onsite
Senior Level
$85K/yr - $152K/yr
5+ years expDriven Brands is North America's largest automotive services company, and they are seeking a Franchise Operations Consultant to provide guidance and support to Franchisees and Center Managers. This role involves coaching franchisees to improve performance and profitability while maintaining brand standards and enhancing customer experience.
AutomotiveMarket ResearchMarketing
Responsibilities
Achieves position goals, timelines, and KPI metrics through coaching all franchisees in a geographic territory:
Center support through in center visits and virtual coaching sessions
Conduct market meetings and peer-to peer focus groups to deliver training on company initiatives that impact performance and increase engagement
Utilize observations and data driven insights to provide directional coaching to improve revenue, people development, and customer experiences
Utilize available reports and tools to improve gross profit, reduce expenses, and maximize EBITDA to improve franchisee profitability
Document all activity, including but not limited to, the Maaco Operational Playbook, Profit Reviews, Center Visits, and Virtual Coaching Forms
Interfaces with all support departments to ensure timely and accurate responses to franchisees needs and questions that ensure franchisee satisfaction
Focus on strategic and tactical processes to improve the center’s customer experience through measurable systems like 10 Point and online ratings
Provides oversight to ensure franchisee compliance to brand obligations for quality, image, training and service
Attend and participate in the Maaco Annual Convention and drive 100% attendance at the event. Participate in an Maaco Operations & Training meetings and any other corporate organized events as needed. Create and deliver content as needed
Implements marketing and sales direction to increase regional revenue growth
Effectively demonstrating, coaching, observing, evaluating, analyzing and training all aspects of the Maaco system through coaching methodology
Collaborate with franchisees in developing short- and long-term strategic plans consistent with the brand's goals and financial success
Lead franchisees in business growth through evaluation and strategic development recommendations, identifying opportunities and reviewing economic models
Review franchisees' economic reports and make key recommendations to the Director of Operations in the development of action plans for cost control areas
Maintain regular communication and meetings with the Director of Franchise Operations, providing insights into key issues affecting financial health and operational integrity
Improves franchisee capabilities by helping leverage company tools, available resources, and best practices across business functions especially in finance, marketing, and operations
Building trust through respectful communication and dedication, to gain a positive coaching relationship with franchisees and key Managers
Creation, use and delivery of appropriate communication and technologies (via video, PowerPoint, excel, webinar, L&D platform, BI tools, etc.) to maximize communication with franchisees and employees with respect to operations plans, strategies, projects, tools and technologies
Contribute, communicate, and implement new/current company initiatives
Assist in the development of new systems and resources for the franchise system
Responsible for ensuring the timely, and accurate reporting for the territory
Understand and deliver the obligations within the franchise agreement
Communicates succession planning with franchisees across the district to support growth and timely new unit openings
Qualification
Required
A minimum of 5 years' multi-unit experience in retail or hospitality environment
Exhibit a strong sense of initiative and the ability to work unsupervised, while troubleshooting and problem solving with an entrepreneurial spirit
Strong financial analysis and P&L management skills with demonstrated knowledge of maximizing unit level economics
Proven ability to lead in sales, marketing, and operations
Results-oriented with a can-do attitude
Excellent sales, consulting and communication skills with the ability to lead, influence and develop organizational capability as well as achieve results with a diverse group of stakeholders
Skilled in group training, presentations, and public speaking
Excellent communication and relationship building skills
Microsoft Office Skills: Outlook, PowerPoint, Word and Excel
Ability to travel a minimum of 75% with overnight stays required
Valid Driver's license
Ability to work flexible and/or weekend hours
Occasional on-site attendance for corporate meetings and events
Bachelor's Degree or equivalent experience
Preferred
Experience working with franchisees or in a franchised organization is preferred
Automotive or hospitality industry experience preferred
Franchise experience preferred
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Benefits
Health and wellness benefits
Paid time off
Holiday pay
MyFlexPay program
Company
Driven Brands Inc.
Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash.
5001-10000 employees
H1B Sponsorship
Driven Brands Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2023 (1)
2022 (6)
2021 (3)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.14B2025-10-21Post Ipo Debt· $500M
2024-07-29Post Ipo Debt· $275M
2022-10-05Post Ipo Debt· $365M
Leadership Team
Danny Rivera
Chief Executive Officer
Mike Diamond
Chief Financial Officer (NASDAQ: DRVN)
Recent News
2025-12-22
Company data provided by crunchbase