Lectric eBikes · 1 day ago
CSR1
Lectric eBikes, Phoenix, AZ, US
Full-time
Onsite
Entry Level
$21/hr - $22/hr
1+ years expLectric eBikes is North America’s largest ebike brand, dedicated to prioritizing customer experience. As a Customer Service Representative, you will provide end-to-end support for customers by resolving concerns, handling escalated needs, and ensuring a high-quality experience with Lectric's products.
CyclingE-CommerceElectric Vehicle
Responsibilities
Serve as the primary voice of Lectric, supporting customers and partners across order support, product questions, and technical troubleshooting through inbound phone and email channels
Take end-to-end ownership of customer issues, including complex or high-emotion interactions that require de-escalation, clear communication, and sound judgment
Diagnose, troubleshoot, and resolve product, payment, shipping, and service-related issues accurately and efficiently, using internal knowledge resources and tools
Monitor support queues and aging requests, escalate urgent issues when appropriate, and proactively keep customers informed throughout the resolution process
Build and maintain strong knowledge of Lectric products, systems, and policies to deliver consistent, high-quality support
Identify recurring customer issues, product gaps, or process breakdowns and surface clear, actionable insights to product, engineering, and marketing
Create a delightful, consultative, customer experience that handles the customer’s concerns and exceeds the customer’s expectations while understanding their needs
Qualification
Required
1+ years of customer service experience in a support or account management capacity preferably in a technology-enabled industry
In-person attendance daily (M-F) at Lectric's North Phoenix headquarters. This is a 100% in-office role
Comfort with CRM platforms like Gladly or Zendesk. Familiar with basic tech functions (resetting passwords, account maintenance, updating profiles, etc.)
Must be able to lift up to 15 pounds at times
Preferred
Spanish-speaking (bilingual pay incentive)
Prior startup experience
Prior experience guiding non-technical customers in a troubleshooting environment
Benefits
12 PTO days annually
10 Paid holidays per year
16 hours of Floating Time Off
Health, dental and vision coverage
401k plan with employer match
Onsite lunch
Complimentary eBike after 90 days of employment
Quarterly team building events
Company
Lectric eBikes
Electric bike brand. The bicycles fold down for easy transportation.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Bertram Capital Management
2021-01-26Private Equity
Leadership Team
Levi Conlow
Chief Executive Officer
Robby Deziel
Chief Innovation Officer
Recent News
Company data provided by crunchbase