Universal Orlando Resort · 5 hours ago
Analyst I, Field Services
Orlando, FL
Full-time
Onsite
Entry Level
1+ years expUniversal Orlando Resort is seeking an Analyst I for their Field Services team. The role involves providing support and response for technology used across parks and resorts, including troubleshooting, testing, and servicing hardware and software, as well as supporting large events.
Entertainment
Responsibilities
Tier 2 Hardware Support. Ability to install, configure, repair, and troubleshoot PC, POS, iOS, Kitchen devices, signage, IoT devices, workforce management/time management systems, payment devices, network port configurations, restaurant table reservation management systems, access control systems, and ticketing hardware
Infrastructure Support. Including network, troubleshooting data connections, installation, repair, and termination of low voltage data jack and cabling, performing wireless surveys, and port identification, IP Phone troubleshooting
Tier 2 Software Support. Ability to install, configure, and troubleshoot desktop, Point of Sale and IoT related software
Low-Voltage data cable work. Repair, terminate, replace as needed for POS, PC, and event locations
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Performs other duties as assigned
Qualification
Required
High school degree or GED is required
1+ year in Field Services or PC Support related field
Experience of Cat5/Cat6 Low-voltage cabling and termination
Experience of Local Area Networking
Ability to install, configure, repair, and troubleshoot PC, POS, iOS, Kitchen devices, signage, IoT devices, workforce management/time management systems, payment devices, network port configurations, restaurant table reservation management systems, access control systems, and ticketing hardware
Ability to install, configure, and troubleshoot desktop, Point of Sale and IoT related software
Repair, terminate, replace low-voltage data cables as needed for POS, PC, and event locations
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities
Ability to work in a team environment
Good verbal and written communication skills
Strong customer service skills
Ability to multi-task in a fast-paced environment and effective time-management skills
Basic understanding of ITIL framework or service management practices
Basic understanding of Cat5/Cat6 Low-voltage cabling and termination
Basic understanding of Local Area Networking
Basic understanding of AV equipment for conferencing
Preferred
Technical school is preferred
Associate degree (AA) is preferred
Military classes or equivalent training
Experience with setup and support of PC, MAC, and POS systems
Experience with Microsoft Windows 7 and above, Active Directory, Microsoft Exchange, and Office products
Experience with setup and deployment of payment devices
Experience using an industry standard ITSM (IT Service Management) tool for incident and request management
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
Company data provided by crunchbase