Blackhawk Community Credit Union · 11 hours ago
Business Analyst
Janesville, WI, US
Full-time
Hybrid
Mid Level
$62K/yr - $77K/yr
3+ years expBlackhawk Community Credit Union is seeking a Business Analyst to join their Transformation Team. The role involves analyzing current business processes, proposing solutions, and collaborating with internal stakeholders to improve efficiency and implement new processes.
Credit CardsFinancial Services
Responsibilities
Document process and change steps on relevant applications from an administrative perspective
Analyze current state processes and assess how current or future applications may improve standardization and efficiency
Work in coordination with Project Management Office as support resource and liaison on project teams
Review procedural design and technical documents to ensure they effectively meet business/operational needs
Identify critical stakeholders and deliver effective communication (written and verbal) to all levels
Elicit and document current business processes using standardized frameworks in conjunction with process owners and process stewards
Collaborate with the Learning and Development department to educate staff on process efficiency and identifying signs of process deterioration
Effectively communicate and collaborate with department leads to maintain standardized processes as they are implemented
Manage, communicate, and author changes to re-engineered or new processes in collaboration with stakeholders
Troubleshoot issues that arise and provide recommendations for solutions
Translate business requirements to functional requirements and future state business processes
Manage cross-team dependencies with other business and IT areas
Act as a strategic thought leader from process conception through implementation
Identify opportunities for improvement and automation
Create strong relationships with current and future vendors
Advocate for business areas regarding system needs and requests
Follow Processes and procedures established to ensure compliance with the Bank Secrecy Act (BSA). Complete required annual BSA training to ensure you understand your responsibilities that apply to BSA, including: Understanding of BHCCU’s policies and procedures, as well as all rules and regulations which pertain to BSA
Other duties as assigned
Qualification
Required
Ability to multitask and prioritize
Pass the pre-employment background check
Three to five years of experience in Continuous Improvement, Innovation, or comparable role
Bachelor's degree in business, management, IT or related field or equivalent level of knowledge or experience required; recognized certifications in applicable disciplines are a plus
Proficient knowledge of computer systems and network-based applications
Ability to analyze and resolve situations independently
Ability to manage multiple priorities, effectively delegate, and set deadlines
Show skills required to fulfill the duties and responsibilities defined above
Have demonstrable people skills with team members, vendors, and members
Exceptional written and oral communication abilities at all levels of the organization to determine service needs and collect required data; position has constant contact with other staff, and frequent contact with departmental executive management; also, vendors and other outside contacts
Demonstrate analytical, problem solving and leadership skills; leadership and initiative are required to lead conversations, influence individuals, pursue ideas and execute plans or solutions
Ability to provide verbal and written reports showing status of ongoing projects and tasks
Preferred understanding of industry frameworks such as: APQC, Six Sigma, ITIL, and Agile
While not a management position, experience managing people is a plus
Preferred
Previous experience in process analysis/development
Previous experience leading a team
Company
Blackhawk Community Credit Union
Blackhawk Community Credit Union is a member-owned financial services organization.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matt Wohlers
EVP CFO
Lindsey DeBartelo
Chief Operating Officer
Company data provided by crunchbase