Mendota Insurance · 15 hours ago
Nashville IT Support Position
Nashville, TN
Full-time
Onsite
New Grad, Entry Level
$50K/yr - $60K/yrMendota Insurance Company is seeking a Desktop Support Specialist to provide first-line diagnosis and resolution for staff across departments. The role involves troubleshooting software and hardware problems, assisting with new software implementations, and delivering timely service to all staff while collaborating with team members.
Auto InsuranceInsurance
Responsibilities
Troubleshoot and diagnose software and hardware problems
Follow escalation processes as needed
Answer, evaluate, and prioritize IT tickets via phone, voicemail, email, and in-person requests
Communicate status and resolution progress to appropriate parties
Engage users to gather information and guide them through diagnostic procedures; educate end-users on applications and hardware
Recognize, research, isolate, resolve, and follow up on routine end-user issues; escalate complex problems or outages to management
Log and track issues in the ticketing system; maintain historical records and documentation
Monitor and escalate alerts as appropriate
Create training documentation, including videos and guides, to support user education and self-service
Qualification
Required
Troubleshoot and diagnose software and hardware problems
Follow escalation processes as needed
Answer, evaluate, and prioritize IT tickets via phone, voicemail, email, and in-person requests
Communicate status and resolution progress to appropriate parties
Engage users to gather information and guide them through diagnostic procedures; educate end-users on applications and hardware
Recognize, research, isolate, resolve, and follow up on routine end-user issues; escalate complex problems or outages to management
Log and track issues in the ticketing system; maintain historical records and documentation
Monitor and escalate alerts as appropriate
Create training documentation, including videos and guides, to support user education and self-service
Windows 11 desktop and Windows Server 2016 onward
Microsoft Active Directory
Microsoft 365
Understanding of client/server applications and desktop maintenance
Excellent communication and problem-solving skills
Customer-service oriented with a positive attitude
Ability to learn quickly and demonstrate integrity
Printers and general networking
Proficient in basic hardware, software, and VoIP troubleshooting
Strong team communication and collaboration
Ability to adapt priorities in changing situations
Capable of analyzing problems and delivering timely solutions with minimal supervision
Preferred
VoIP administration
Scripting
SCCM and SQL
Experience producing clear training materials (videos/documents)
Company
Mendota Insurance
Mendota Insurance Company and its affiliates have been providing private passenger auto insurance to customers since 1989.
Founded in 1989
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2007-01-24Acquired
Company data provided by crunchbase