WDC Kitchen & Bath · 18 hours ago
Delivery Coordinator
MOORPARK,CA,US
Full-time
Onsite
Entry, Mid Level
$20/hr - $23/hr
2+ years expWDC Kitchen & Bath Center is Southern California’s premier retailer and builder distributor of home appliances and plumbing fixtures. They are looking for a dynamic and driven Delivery Coordinator to support the Builders Division by coordinating order delivery and installation confirmations. The role involves communication with customers and internal teams to ensure timely updates and maintain good customer relationships.
E-Commerce
No H1B
Responsibilities
Answer incoming calls from customers and sales consultants to provide assistance and coordination on orders out for delivery
Monitor the daily routes and dedicated trucks for the planned installations and deliveries
If delays occur, contact customers to update the estimated time of arrival. Document why a delay has happened based on driver feedback and collaboration for solutions
Mitigate and provide support for driver concerns in the case of product or property damage using the pre-approved support tools
Verify delivery notes within the system. Provide appropriate follow up to any changes that occurred to ensure that billing and risk expectations are documented and communicated within our operating standards
Work closely with other departments should customer concerns be reported to and escalated by delivery and installation team members
Coordinate follow up communications with customers, including the satisfaction survey
Qualification
Required
2-4 years' experience with phone-based customer service role required
Minimum High school diploma or GED required
Proficient in MS Office
Excellent organizational skills
Ability to communicate clearly verbally and in writing, and demonstrate good listening skills
Ability to change direction as priorities shift and adapt to changing circumstances
Schedule availability: Monday – Friday and occasional weekends
Preferred
Experience in delivery coordination or similar discipline preferred
Ability to communicate in Spanish with proficiency is a plus
Benefits
Health, dental, and vision insurance
401(k)
Paid vacation and sick leave
Employee discounts on products
Opportunities for professional growth and advancement
Company
WDC Kitchen & Bath
As a family owned company founded right here in Southern California 40 years ago, WDC is all about family and community.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase