Parts Town · 5 hours ago
SRE and Observability Lead
Fort Wayne, Indiana
Full-time
Hybrid
Senior Level
$99K/yr - $134K/yr
7+ years expParts Town is the fastest-growing distributor of restaurant equipment and appliance parts, and they are seeking an SRE and Observability Lead to develop and lead the company's observability and reliability capabilities. This role involves collaborating across teams to ensure comprehensive monitoring and applying SRE practices to enhance availability and performance across various systems.
CookingFood ProcessingLogisticsRestaurantsSupply Chain Management
Responsibilities
Own enterprise observability using Dynatrace across cloud, on-prem, ERP, WMS, eCommerce, APIs, and integrations
Design service topology, dashboards, alerts, and health indicators that reflect business impact
Apply SRE principles (SLIs, SLOs, error budgets where appropriate) to reduce incidents and improve resilience
Accelerate incident detection and root-cause analysis; lead post-incident reviews focused on systemic fixes
Identify reliability, performance, and capacity risks before they impact the business
Define observability and SRE standards and enable teams to use them effectively
Qualification
Required
You have 7+ years in infrastructure, platform, operations, or reliability engineering
You demonstrate hands-on experience implementing and operating Dynatrace
You have a strong understanding of distributed systems, cloud/hybrid environments, and integrations
You have practical experience with SRE or reliability engineering concepts
You're comfortable operating in high-impact incident and production environments
Benefits
Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
Health insurance
401k/401k match
Employee assistance programs
Time away
Paid time off
Paid sick time off
Paid holidays
Paid parental leave
Professional development opportunities
Company
Parts Town
Parts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Leonard Green & PartnersBerkshire Partners
2021-11-03Private Equity
2016-07-01Private Equity
2016-06-30Acquired
Leadership Team
Steve Snower
Chief Executive Officer
B
Bill Reedy
Founder
Recent News
2025-08-13
Company data provided by crunchbase