Pella Windows & Doors of the Carolinas and Southwest Virginia · 17 hours ago
Installation Manager
Irmo, SC
Full-time
Onsite
Mid, Senior Level
3+ years expPella Windows & Doors of the Carolinas and Southwest Virginia is focused on customer satisfaction and branch profitability. They are seeking an Installation Manager to oversee installation resources, supervise teams, ensure safety, and manage customer follow-ups and job metrics.
Building Materials
Responsibilities
Always exhibits the highest standard of personal ethics and adheres to all Pella Carolina policies
Promote a culture of safety and accountability by adhering to established protocols, proactively identifying potential risks, and fostering a workplace environment where safety is a shared priority
Supervise Project Coordinator team
Supervise sub-contracted installation crews when needed
Maintain adequate staffing of support staff and installation crews
Perform some order verifications as needed for scheduled installation jobs for orderable dimensions and special needs. Perform routine job site inspections per installation guidelines
Follow-up with customers after installation is completed. Trouble-shoot problem jobs and create action plans for recovery. Follow recovery plans to completion
Enforcement of recovery procedures
Track & assist with collecting outstanding Accounts Receivable
Roll out PSI final 2 phases (Installation and Service) & Handle Branch Champion responsibilities for PSI
Interact with Operations & Sales personnel to resolve job related problems when needed
Strives to achieve corporate goal of Customer Satisfaction, while making it easy for Customers to do business with the company and promoting market share growth
Track & hold team accountable for installation metrics of 1ˢᵗ time completion, reasons not completed, installation lead time, installation gross margin, and crew productivity
Help the Replacement Department achieve branch standards or Returns & Allowances and Customer Satisfaction
Other duties may be assigned as determined necessary by Management
Qualification
Required
High School Diploma or equivalent
Two years general carpentry, window/door, or housing industry experience
Three to five years of supervisory experience as window installation manager or equivalent
Superior computer skills (PSI, OMS, PQM)
Excellent verbal and written language skills
Ability to present information, gather information and respond to questions from customers, managers and co-workers
Able to multi-task and set priorities
Strong organizational skills
Ability to problem solve on a daily basis
Self discipline and self initiating abilities
Excellent basic math skills including measurements, dimensions of windows, size of glass, square footage, discounts, percentages, billing, and credit
Basic understanding of construction blueprints
Preferred
College Degree
Company
Pella Windows & Doors of the Carolinas and Southwest Virginia
Since 1947, Pella Windows & Doors of North Carolina and Southwest Virginia has been a trusted partner for homeowners, General Contractors, remodelers and architects.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase