Remote Bilingual Customer Service Representative jobs in United States
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MMC Group LP · 15 hours ago

Remote Bilingual Customer Service Representative

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$15/hr - $15/hr
date0+ years exp

MMC Group is seeking a Bilingual Customer Service Representative to provide support in managed care programs. The role involves answering service calls, educating clients, and assisting them in choosing health plans while maintaining knowledge of relevant projects.

ConsultingHuman ResourcesStaffing Agency

Responsibilities

Answer enrollment service calls
Provide accurate information to clients
Educate clients on managed care programs
Assist clients in choosing health plans
Maintain knowledge of NY Medicaid CHOICE Project
Process enrollments/disenrollments
Escalate issues as needed
Support managed care education during call volume peaks
Some Saturdays required
Other duties as assigned

Qualification

Bilingual - Spanish/EnglishCall center experienceCustomer service experienceCommunication skillsComfortable with diverse populationsOrganizational skillsWork in fast-paced environment

Required

Candidates must read, write, and speak both English and their designated language fluently
Perfect attendance is required during training and nesting
One absence may result in termination
Desktop or laptop
Intel Core i5 processor or higher (No Chromebooks)
8GB RAM minimum
256GB hard drive minimum
Windows 10 or 11 (No Mac, iPads, or Tablets)
USB Gen 2 or newer port
RJ-45 ethernet port (required)
Functional webcam
USB or 3.5mm audio-jack headset with microphone
Must be wired ethernet (no Wi-Fi, hotspots, or satellite)
Minimum Download: 100 Mbps
Minimum Upload: 15 Mbps
High School Diploma, GED, or equivalent
6+ months call center experience
Strong communication and organizational skills
Ability to work in fast-paced, deadline-driven environment
Comfortable working with diverse and underserved populations
Bilingual - Spanish / English

Preferred

Customer service/healthcare/human services experience preferred
Noise suppression preferred

Company

MMC Group LP

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For over 33 years, MMC has been a trusted leader in Staffing and Payroll solutions serving the private, public, and federal sectors with unparalleled excellence.
dateFounded in 1989
location
Irving, Texas, USA
people-size51-200 employees
web-link
http://mmcgrp.com

Funding

Current Stage
Growth Stage

Leadership Team

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Kyle Watson
Director of Strategic Partnerships and Delivery
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Company data provided by crunchbase