Envoy Air · 2 hours ago
Administrative Process Automation Manager
US-IL-Chicago
Full-time
Onsite
Entry, Mid Level
2+ years expEnvoy Air is a stable and fast-growing airline seeking an Administrative Process Automation Manager to enhance operational efficiency. The role involves analyzing workflows for automation opportunities, developing solutions, and training team members on new systems.
Airlines/Aviation
Responsibilities
Analyze current administrative workflows to identify opportunities for automation
Develop, test, and implement automation solutions using tools like Excel Macros or Microsoft Power Automate
Create and maintain detailed documentation of automated processes and workflows
Train and support team members in transitioning to automated systems
Assist in generating automated reports and ensure data accuracy
Collaborate with the team to identify continuous improvement opportunities for process optimization
Oversees application and enforcement of the Attendance Control Policy for the Agent and Ramp workgroups ensuring 100% compliance with C23 discussion/ documentation and issuing attendance letters including termination
Oversees recruitment for Customer Service and Ramp Services including the onboarding, fingerprinting, medical and TSA/STA clearance processes
Works closely with the Payroll Department to ensure consistency with coding and employee pay compensation
Coordinates injury on duty follow-up, leaves of absence/return to work requests, medical clearance and CAR processing
Constructs and facilitates both Ramp and Agent work schedule bids including vacation bids for both work group
Create and enforce administrative and operational policies and procedures
Creates and maintains formulated Excel spreadsheets to analyze trends and facilitate projects in key areas such as budgets, headcount forecasts, overtime spending and attrition logs
Investigates and resolves employee administrative discrepancies
Prepares and participates in unemployment claim hearings
Coaches and counsels Agent/Support Staff and Management workgroups applying C3P and ACP/AMP when necessary
Completes ad-hoc analyses as required by department heads
Must be able to work in a team environment with the ability to prioritize work and projects in order to meet deadlines and objectives
Must have strong organizational and analytical skills
Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
Qualification
Required
Minimum age of 18
Bachelor's degree or commensurate experience
Two or more years of airline operational experience
Demonstrated ability to communicate effectively both orally and in writing
Possess the legal right to work in the United States
Ability to read, write, fluently speak and understand the English language
Preferred
Supervisory experience, preferred
Proficiency in Microsoft programs including Word, Excel, PowerPoint, and Outlook, preferred
Advanced working knowledge of Excel including charting/trending and PowerPoint, preferred
Ability to perform complex mathematical calculations and quantitative analyses, preferred
Ability to understand and apply provisions of union agreement and company/federal regulations, preferred
Benefits
Amazing employee flight privileges within the American Airlines global network
Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)
Company
Envoy Air
Envoy Air Inc.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ashley Fernstedt
Talent Acquisition Partner
Carlos Maldonado
MAINTENANCE COORDINATOR (TOWER OPS)
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