StubHub · 9 hours ago
Senior Content Designer - Seller Experiences & Reliability
Los Angeles, CA
Full-time
Hybrid
Senior Level
$180K/yr - $240K/yr
5+ years expStubHub is on a mission to redefine the live event experience on a global scale. They are seeking a Senior Content Designer to lead content strategy and execution for high-impact seller experiences and reliable ticket delivery to users.
E-CommerceMarketplaceTicketing
Responsibilities
Own content strategy and execution for critical seller initiatives, stress-free buying and selling reliability, and new monetization experiences
Design and optimize seller-facing content across web, mobile, system messaging, and email, ensuring clarity, consistency, and trust throughout the seller journey
Lead content design for fulfillment flows, including ticket transfer, confirmations, error states, and proactive guidance to prevent mis-delivery and disputes
Partner closely with Fulfillment and Global Support teams to create empathetic, actionable system messages and templates that reduce support dependency and improve self-service
Develop transparent, high-integrity content frameworks for new monetization features, balancing revenue goals with a non-spammy seller experience
Design onboarding, retention, and feature-adoption content, helping event rights holders and sellers adopt best practices and scale inventory
Collaborate with Product, Design, Data, and Engineering partners to test, iterate, and refine content based on seller behavior, experimentation, and business outcomes
Advocate for seller needs by identifying gaps, risks, and opportunities in content, and proactively driving improvements that strengthen platform trust and reliability
Qualification
Required
5+ years of professional experience as a Content Designer, UX Writer, or similar role, with a strong portfolio demonstrating impact in complex B2B or marketplace products
Proven experience designing content for transactional, financially oriented experiences
Demonstrated ability to lead content workstreams autonomously in fast-paced, ambiguous environments
Strong systems thinking, with experience creating scalable content frameworks, guidelines, and patterns across large product surfaces
Experience partnering closely with Product Managers, Engineers, Support, and Operations teams to influence product direction and drive measurable outcomes
Comfort using data, experimentation, and qualitative insights to inform content decisions and optimize for business and user outcomes
Benefits
401k
Premium Health, Vision, and Dental Insurance options
Company
StubHub
StubHub is a ticket marketplace where users buy and sell tickets for sports, concerts, theater, and live events. It is a sub-organization of eBay.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$59.23MKey Investors
ViagogoStephens GroupBEA Systems
2025-09-17IPO
2021-12-23Series Unknown· $39.63M
2021-09-08Acquired
Leadership Team
Connie James
Chief Financial Officer
Recent News
Sports Business Journal
2026-01-23
Crunchbase News
2026-01-22
Company data provided by crunchbase