New Horizon Family Health Services · 6 hours ago
(PSR) Patient Service Representative - Specialist
Greenville, SC
Full-time
Onsite
Entry, Mid Level
2+ years expNew Horizon Family Health Services is dedicated to providing quality, affordable, compassionate patient-centered health care. The PSR Specialist is responsible for training new Patient Service Representatives and ensuring high-quality patient interactions across all sites.
Health CareMedical
Responsibilities
Assists newly hired PSRs to develop their skills while adapting to established organizational procedures and healthcare regulations that support high-quality patient interactions
Responsible for training and developing staff in the effective use of the approved EHR system across both primary care and dental sites
Expected to participate in, and work with the HR Director and Practice Management Director in staff development programs required by NHFHS and area of practice
The PSR Specialist will assist with designing, delivering, and maintaining training programs for new and existing PSRs
The PSR Specialist is responsible for training PSRs on patient intake, appointment scheduling, registration, and check-in/check-out procedure
The PSR Specialist will provide refresher training and updates when processes, systems, or policies change
The PSR Specialist shall perform a variety of tasks and related duties as required and outlined in the New Horizon Family Health Services, Inc. Patient Service Representative Position Description
The PSR Specialist will be expected to cover all New Horizon sites based on coverage needs
Must obey all established safety and driving / transportation rules and requirements before, during and after traveling to various sites
Performs services on an assigned basis at places and times as directed by the supervisor and Practice Manager at each site
Qualification
Required
Minimum of a high school diploma or equivalent
Working knowledge of an Electronic Health Record (EHR)
Customer service experience
Two (2) years experience in a medical office or other healthcare facility setting
Preferred
Medical Office Training Certificate or other relevant education
Medical (PEBA State Health Plan), Dental and Vision benefits
Flexible Spending and Health Savings Accounts
Voluntary Life Insurance
Short Term Disability and Long Term Disability
Accident and Critical Illness Coverage
403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
Benefits
Annual Leave
Sick leave
Up to 12 Paid Holidays plus your birthday
Eligibility for 2 annual bonuses after 1 year of employment when defined eligibility criteria are met
Continuing education courses through SC AHEC
Various employee discounts. I.e., Verizon, AT&T, YMCA, etc.
Eligibility for the Public Service Loan Forgiveness (PSLF) Program
Medical (PEBA State Health Plan), Dental and Vision benefits
Flexible Spending and Health Savings Accounts
Voluntary Life Insurance
Short Term Disability and Long Term Disability
Accident and Critical Illness Coverage
403 (b) Retirement Plan, with up to 4% employer match after the first year of employment
Company
New Horizon Family Health Services
NHFHS have been improving the health of the communities and Travelers Rest in the Upstate of South Carolina. We offer quality health care
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stacy Feigl
Executive Assistant to Chief Medical Officer
Company data provided by crunchbase