Salesforce · 21 hours ago
VP, Software Engineering - Customer Success
Dallas, TX
Full-time
Onsite
Director/Executive
$282K/yr - $452K/yr
15+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. They are seeking a VP of Software Engineering to lead a global engineering team that delivers on the technology roadmap for Customer facing products and services, driving innovation and customer health.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Provide Technical Solutions: for Business requirements as Customer Zero leveraging the latest in Salesforce products & technologies
Drive strategic alignment: Partner with EVP’s, SVP’s, VP’s and business leaders to translate complex needs into actionable technical roadmaps and multi‑release plans
Drive the Agentic Transformation: Integrate AI components and agentic patterns into systems & platforms safely and measurably, including retrieval, evaluation, and human‑in‑the‑loop safeguards
Deliver on the Technology Roadmap: partner with Sr. Business Leaders to execute on an outcome based roadmap, facilitate capacity/demand planning to ensure timely delivery for business critical and seasonal events, take short term and long term corrective action for operational incidents
Manage Stakeholder Expectations: deliver crisp communication through decision memos, trade‑off proposals, proactive delivery updates, and executive readouts. Lead with data and evidence
Innovate Throughout Delivery: experiment with, assess, and demonstrate new products, features and technologies to meet business needs, drive productivity and efficiency by re-assessing the SDLC through AI native development, champion new AI/ML capabilities for service management and operational support
Set Vision & Goals: for a global Engineering team based on Business strategic priorities, DET goals, and operational imperatives
Build and Mentor Teams: Build, mentor, and uplevel talent, cultivating clarity, craftsmanship, and accountability
Champion observability and resilience: Drive rigorous observability, SLOs, and incident learning to improve MTTR and resilience
Drive Operational Excellence: Raise the bar on readiness through runbooks, testing, IT service management and continuous improvement
Qualification
Required
15+ years of progressive engineering management experience, including 5+ years leading senior engineering leaders at scale
Build, mentor, and inspire a world-class team of engineering managers and developer advocates. Foster a culture of innovation, inclusion, and continuous learning while growing future engineers
Deep understanding of the software development lifecycle, CI/CD, and modern AI and cloud-native engineering practices
Strong executive presence with the ability to influence and align senior stakeholders across a complex, matrixed organization
Experience driving large-scale transformations that significantly improved engineer productivity, velocity, and satisfaction
Exceptional communication skills, equally comfortable presenting strategy to senior executive leaders and discussing technical tradeoffs with engineers
AI literate with hands on ability to go from product requirement to prototype
BS or MS in Computer Science, Software Engineering, or a related discipline
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
Recent News
2026-01-25
Dallas Morning News
2026-01-25
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