Menzies Aviation LATAM · 6 hours ago
Customer Service Supervisor (Frontier Airlines) $19.00/hr *(PLUS up to $1.50 in tenure increase)
Atlanta, GA
Full-time
Onsite
Mid Level
$19/hr - $19/hrMenzies Aviation LATAM is seeking a Passenger Service Supervisor to oversee the airport Passenger service environment. The role involves providing quality service, handling customer complaints, and ensuring staff accountability while adhering to safety and operational standards.
Airlines/Aviation
Responsibilities
Ensure accuracy of all weight and balance requirements
Promptly handle all Passenger service complaints with a focus on positive resolution
Responsible for staff scheduling, leadership development and employee accountability
Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation
Assist customers with special needs and unaccompanied minors
When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors
Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements
Perform other duties as assigned
Qualification
Required
Must be at least 18 years of age
Must have high school diploma or equivalent
Must have a positive, can-do, upbeat personality
Must be able to speak, read and write in English proficiently
Must be available and flexible to work variable shifts including weekends and holidays
Comfortably and continuously move/lift customer luggage with up to 70lbs
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Will be exposed to respiratory irritants (jet fumes)
Must pass an FBI criminal background check and obtain a customs seal
Must successfully complete and pass the initial new hire classroom and on-the-job training
Must have strong verbal and written communication skills
Knowledge of computer software programs
Must pass pre-employment drug test
Company
Menzies Aviation LATAM
Composed of a solid leadership team, with a clear direction and always honoring our values, we have established an operational and commercial growth strategy in Latin America, to continue fulfilling our mission: We help people keep moving, delivering with precision, twenty-four hours a day, every minute of every day.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase