Capgemini · 22 hours ago
Associate Service Desk Analyst
Berwyn, IL
Full-time
Hybrid
Entry Level
$43K/yr - $87K/yr
2+ years expCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. The Associate Service Desk Analyst will provide first tier technical support by responding to customer requests, troubleshooting IT issues, and educating customers on resolution steps.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Provide first tier technical support by directly responding to customer requests and inquiries
Identify IT productivity issues and provides troubleshooting, leveraging knowledge management practices, with the goal of remediating incidents
Educate customers and communicates troubleshooting steps
Resolve routine hardware and software incidents and is able to apply knowledge, troubleshooting expertise, and judgment to resolve more difficult issues
Follow documented workflow and established standards
Escalate to the appropriate technical resources for more complex incidents
Adhere to customer communication engagement tool standards (including phone logging and ticketing systems) and is available during scheduled shifts
Participate as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with customers, peers, upper tiers, and management
Qualification
Required
A minimum of two years of related work experience, which could include experience in a field providing customer service, or assisting end users with hardware and software related problems
Availability for 24/7 shifts 40hrs per week
Good Internet Connection – Ethernet Cabled connection
Strong Internet Service Provider
Silent work area at home
Punctuality – Any delay in schedule adherence will mean Occurrence. 5 Occurrence will be count for an immediate release
First four weeks of Video Call Training
Meet and greet required
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
The French Tech Journal
2026-01-22
2026-01-22
Business Wire
2026-01-20
Company data provided by crunchbase