WWW Customer Care Analyst II - Department of Public Works jobs in United States
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City of Baltimore · 23 hours ago

WWW Customer Care Analyst II - Department of Public Works

positionBaltimore, MD
timeFull-time
remoteOnsite
seniorityEntry Level
money$45K/yr - $71K/yr
date1+ years exp

The City of Baltimore is dedicated to driving social impact and providing opportunities for career growth. The WWW Customer Care Analyst II serves as a liaison between customers and City agencies, handling customer inquiries and providing support without supervisory duties.

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Responsibilities

Serve as a liaison between customers and City agencies
Receive moderate supervision from a technical superior
Work a conventional workweek in an office environment
Perform tasks that require minimal physical exertion

Qualification

Microsoft OfficeCustomer serviceBilling policiesMathematical computationsResearch skillsClerical records maintenanceEffective communicationAdaptability

Required

Have graduated from an accredited high school or GED certificate
Have one year as a Customer Care Analyst I or one year of experience in billing/collection, preferably in a municipal government, with basic knowledge of Microsoft Office suites as a part of the customer service environment
Knowledge of current office systems, practices, procedures, and administration
Knowledge of general office equipment and personal computers to include word processing, spreadsheets and related software packages such as Excel and Microsoft Word
Skill in researching both hardcopy and electronic records and files
Ability to effectively communicate both verbally and in writing with internal and external customers through phone, email or in person
Ability to handle currency and make correct change
Ability to interpret, explain, and apply billing policies, and procedures
Ability to make simple mathematical computations with speed and accuracy
Ability to understand and follow complex oral and written instructions
Ability to maintain clerical and accounting records and to prepare reports from such records
Ability to establish and maintain effective working relationships with co-workers and customers
Ability to adapt to frequent changes in processing of daily work and to be highly productive and accurate

Benefits

Medical
Prescription drug
Dental
Vision
Optional life
AD&D
FSA plans
Wellness programs
Support groups
Workshops

Company

City of Baltimore

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City of Baltimore is a government administration that provides public monuments and general services.
dateFounded in 1797
location
Baltimore, Maryland, USA
people-size10001+ employees
web-link
https://www.baltimorecity.gov/

Funding

Current Stage
Late Stage

Leadership Team

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Debbie Jacobs Rock
CEO/Founder
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Alexandra (Alli) Smith
Chief of Partnerships & Philanthropic Strategy
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