Nationwide · 5 hours ago
Claims Specialist I, Commercial Casualty (NWAg)
Arizona - Scottsdale
Full-time
Hybrid
Entry Level
1+ years expNationwide is a Fortune 100 company focused on helping people protect what matters most to them. The Claims Specialist I will handle General Liability Property Damage claims for commercial agribusiness and farm customers, providing exceptional customer service and ensuring fair resolution of claims.
BankingFinancial ServicesInsuranceLife Insurance
Responsibilities
Responsible for managing assigned claims with moderate direction and oversight. Makes decisions, within delegated authority, as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service
Determines proper policy coverages and applies best claims practices to conclude, investigate, evaluate and negotiate assigned material/physical damage claims cases according to company guidelines
Opens, closes and adjusts reserves in alignment with company practices designed to ensure reserve adequacy. Recommends special reserves per company guidelines. Complies with file conferencing notification and authority procedures
Maintains and develops current knowledge of: assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training session
Submits severe incident reports, reinsurance reports and other information to claims management as needed
Partners with Special Investigative Unit (SIU) and Subrogation to identify fraud and subrogation opportunities
Assists or prepares files for lawsuit, trial, or subrogation
Initiates and conducts follow-up communications using claims systems and related business systems
Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers
May perform other responsibilities as assigned
Qualification
Required
Associates must be located within 35 miles of the main offices (Des Moines, IA; Columbus, OH; or Scottsdale, AZ) and be willing to work in a hybrid format a minimum of 2 days per week
Responsible for managing assigned claims with moderate direction and oversight
Makes decisions, within delegated authority, as outlined in company policies and procedures
Adheres to high standards of professional conduct consistent with the delivery of superior service
Determines proper policy coverages and applies best claims practices to conclude, investigate, evaluate and negotiate assigned material/physical damage claims cases according to company guidelines
Opens, closes and adjusts reserves in alignment with company practices designed to ensure reserve adequacy
Recommends special reserves per company guidelines
Complies with file conferencing notification and authority procedures
Maintains and develops current knowledge of assigned insurance lines, court decisions which may impact the claims function, current guidelines in the claims function, and policy changes and modifications
Submits severe incident reports, reinsurance reports and other information to claims management as needed
Partners with Special Investigative Unit (SIU) and Subrogation to identify fraud and subrogation opportunities
Assists or prepares files for lawsuit, trial, or subrogation
Initiates and conducts follow-up communications using claims systems and related business systems
Delivers a positive customer service experience to all internal, external, current and prospective Nationwide customers
Education: Undergraduate studies in business administration or related field preferred or relevant experience
License/Certification/Designation: State licensing where required
Successful completion of required/applicable claims certification training/classes
Experience: One to three years of related experience in casualty claims or equivalent
Knowledge of best claims practices to resolve claims of low severity and complexity
General knowledge of insurance theory and practices, insurance contracts and their application, and property damage estimating
Ability to operate various claims systems and related software
Ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience
Analytical skills necessary to make decisions/resolve conflicts such as application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions
Ability to successfully negotiate commercial claims of low severity and complexity
Organizational skills to effectively prioritize work
Command of written/verbal communication skills for contact and/or negotiations
Ability to operate personal computer and related software
Must be able to make physical inspections of accident scenes and property loss sites
Must be able to climb ladders, balance at various heights, stoop, bend and/or crawl to inspect vehicles and structures
Must be able to work outside in all types of weather
Must be willing to work irregular hours and to travel with possible overnight requirements
Must be available to work catastrophes (CAT) requiring travel to CAT sites with multiple onsite responsibilities and/or for extended periods of time
Must have a valid driver's license with a safe driving record
Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process
Preferred
Prefer exposure to commercial claims
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
And more
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jim Grafmeyer
VP, Chief Enterprise Architect
Tony Fenton
Vice President Commercial Lines Underwriting & Product - Commercial, E&S and Specialty
Recent News
2025-11-24
2025-10-20
2025-09-27
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