Equitable · 15 hours ago
Employee Benefits Claims Training Policies & Procedures Specialist (HYBRID OR REMOTE)
Syracuse, NY
Full-time
Hybrid
Mid Level
$75K/yr - $90K/yr
3+ years expEquitable is a company dedicated to helping clients achieve financial well-being since 1859. They are looking for an Employee Benefits Claims Training Policies & Procedures Specialist to oversee the design and delivery of training programs, improve claims processes, and ensure compliance with regulations.
BankingConsultingFinancial Services
Responsibilities
Design and implement innovative training programs using the latest educational technologies
Evaluate training effectiveness through assessments and feedback
Adapt training materials to meet the evolving needs of the organization and regulatory changes
Develop claims process workflows to reduce inefficiencies
Implement process improvements to enhance productivity and accuracy
Collaborate with cross-functional teams to streamline operations and improve processing times
Establish quality assurance protocols for all training materials and SOPs
Conduct regular audits to ensure adherence to quality standards
Develop corrective action plans to address any identified deficiencies
Lead the integration of new technologies into existing claims processes
Ensure seamless adoption of digital tools by providing comprehensive training and support
Monitor technology performance and user feedback to make necessary adjustments
Create and maintain a correspondence library, policies and procedures
Create and maintain new hire and ongoing training across products where needed
Work closely with internal partners to ensure all claims processes comply with regulatory requirements and internal policies
Performs other duties as assigned
Qualification
Required
3+ years of work experience in Group Insurance claims industry
3+ years experience with Group Insurance claims process management, policies/procedures, and/or training program development/delivery
Experience in training delivery, process improvement, and knowledge management
Exceptional knowledge of insurance industry regulations, policies and procedures
Detail-oriented with strong organizational skills and an ability to manage and execute simultaneous projects and tasks
Demonstrated success in leading large-scale change management initiatives
Ability to travel based on business need (up to 25%)
Preferred
Bachelor's degree
Strong understanding of technology and industry trends
Strong verbal, written communication, and presentation skills
Comfortable dealing with complexity and ambiguity and able to explore multiple solutions
Previous experience with FINEOS Claims software platform
Benefits
Medical
Dental
Vision
A 401(k) plan
Paid time off
Company
Equitable
Equitable provides consulting services to secure the financial well-being and retirement strategies for individuals and families.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Pearson
CEO and President
Vincent Xuan
Head of Life Insurance & CEO of Equitable Financial Bermuda Re
Recent News
MarketScreener
2025-11-04
2025-10-27
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