AvalonBay Communities · 20 hours ago
Renewal Specialist I
United States
Full-time
Remote
Entry Level
1+ years expAvalonBay Communities, Inc. is an equity REIT focused on developing and managing distinctive apartment homes. The Renewal Specialist I plays a crucial role in ensuring a positive experience for residents during the renewal process, managing communication and tracking renewals to facilitate informed decisions.
HospitalityProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Executes the renewal strategy outlined by the Renewal Manager for assigned communities
Monitors renewal performance and identifies renewal trends within assigned communities, sharing insights and findings with the Renewal Manager for analysis
Completes resident outreach to unresolved renewal accounts to obtain a decision, including outbound calls and follow up emails
Performs additional outreach for unresolved renewal accounts in underperforming communities as directed by the Renewal Manager, employing various approaches such as outbound calls, emails, reoffers, and collaborating with on-site personnel to engage residents and finalize decisions
Promote resident retention by effectively identifying customer needs and offering appropriate solutions, handling objections and conflicts professionally, and negotiating renewal rate when applicable
Maintains knowledge of assigned communities and competitors, including features, benefits, and pricing
Uses PowerBi to review and manage renewal performance at assigned communities
Serves as designated community expert for assigned communities, offering comprehensive responses to inquiries from fellow Renewal Support Team (RST) members
Adheres to the Quality Expectations of the CCC Quality Assurance Program and meets defined service levels, ensuring professionalism and timeliness in all resident communications
Collaborates closely with team members and management to maintain high levels of customer satisfaction and resident retention
Manages regulatory SOPs specific to each community. Ensures full compliance with AVB policies, as well as federal, state, and local laws, including Fair Housing regulations
Ensures prompt and accurate data entry into relevant information systems, maintaining compliance with company operating procedures and goals, and assists with updating administrative reports as needed
Qualification
Required
High School diploma or equivalent (GED) required
Skilled in sales and customer service, adept at effective negotiation, listening, and follow-through
Self-motivated to succeed, taking initiative to achieve goals
Effectively collaborates with colleagues, including on-site associates, to address any issues requiring follow-up or involvement from others
Demonstrates excellent verbal and written communication
Able to build rapport and foster positive resident relationships to convey product features, benefits, and value propositions persuasively
Utilizes technology platforms for communication and renewal management, ensuring accurate data entry
Adapts to changing priorities in a fast-paced environment
Able to learn new products and sales techniques
Demonstrates strong time management, prioritizing tasks to meet service levels and sales objectives across multiple communities
Takes ownership of and resolves customer issues independently
Ability to understand and adhere to federal, state, and local laws, including Fair Housing regulations, and company policies
Minimum Internet speed of 25MBPS (Uploads and Downloads) requirements and must be hardwired. Must have this network requirements to work remotely. Wifi is not acceptable or allowed
Preferred
At least 1 year of multifamily or related property management experience
Experience in a sales position that requires negotiating
Ability to negotiate to meet or surpass renewal revenue goals
Benefits
Comprehensive benefits — health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more.
Growth based on achievement and promotion from within.
Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
A 20% discount on our incredible apartment homes.
A culture built on purpose and our core values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.
Company
AvalonBay Communities
AvalonBay Communities is a real estate investment company
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.01BKey Investors
Private Advisor Group
2025-04-04Post Ipo Debt· $2.5B
2024-09-05Post Ipo Equity· $710.4M
2024-05-07Post Ipo Debt· $400M
Leadership Team
Sean J. Breslin
Chief Operating Officer
Kurt Conway
Senior Vice President, Corporate Strategy and Communications
Recent News
2026-01-09
2025-12-05
Company data provided by crunchbase