Coupe Health · 16 hours ago
Principal Partner Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$129K/yr - $149K/yr
5+ years expCoupe Health is dedicated to transforming healthcare by simplifying and streamlining the experience for its members. As a Principal Partner Manager, you will act as a trusted advisor to national carrier and TPA partners, focusing on relationship management, operational excellence, and strategic growth to ensure a best-in-class experience for partners and clients.
Health CareHealth InsuranceWellness
Responsibilities
Cultivate and deepen relationships with assigned health plans and TPAs
Build and maintain strong relationships across business partners and supporting staff within the ecosystem
Provide oversight, guidance, and ensure resolution for partner escalations
Develop and maintain internal Strategic Account Plans (SAPs) to align cross‑functional teams around partner goals
Manage the overall health of the partnership and its support of groups, including delivery of Quarterly and Annual Business Reviews
Oversee contracting and renewal activity for an assigned book of business
Ensure compliance with contractual commitments and obligations
Provide consultation and guidance to increase adoption of Coupe/SimplePay for slice business, with a focus on movement toward full replacement
Drive adoption of additional solutions that create incremental revenue opportunities
Ensure adherence to Standard Operating Procedures (SOPs) and best practices
Monitor data, reporting, and performance against Service‑Level Agreements (SLAs)
Develop and maintain processes for tracking partner performance and satisfaction
Collaborate closely with Implementation, Operations Support, Sales, Product, and Marketing to support partner success
Engage directly with employer groups as needed to present Coupe solutions and deliver employer‑level communications
Analyze market trends and partner feedback to inform strategic and operational decisions
Provide guidance and mentorship to junior associates supporting partner accounts
Qualification
Required
5+ years managing national health plan partners, with experience in sales, strategic accounts, or channel management
Possess and maintain a valid Producer License in the lines of Life & Health/ Accident within 60 days of employment
Experience carrying a quota or at-risk compensation
Deep understanding of the health plan ecosystem, including TPAs and national brokers/consultants
Proven success in partner enablement, including KPI development and monitoring, training, sales support, and customer service coordination
Skilled in cross-functional collaboration with leadership, sales, marketing, product, and operations
Strong written and verbal communication skills, including executive-level presentations
Negotiation and contracting experience
Ability to travel approximately 25% of the time to support partner activities, sales meetings, or other essential meetings requiring in-person attendance
High school diploma (or equivalency) and legal authorization to work in the U.S
Preferred
Bachelor's Degree
Experience working with jumbo national carriers (UHC, CVS/Aetna, Elevance, Kaiser, Centene, Humana, Cigna)
Background in alternative health plan models
Advanced project management experience leading cross-functional teams
Benefits
Medical, dental, and vision insurance
Life insurance
401k
Paid Time Off (PTO)
Volunteer Paid Time Off (VPTO)
And more
Company
Coupe Health
Coupe Health is an alternative health plan that gives you access to Blue Cross Blue Shield’s Aware®/BlueCard® PPO Network.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Abigail Jean-Simon
Client Success Partner
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