AMIRI · 15 hours ago
E-Commerce Operations Manager
Los Angeles, CA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yrAMIRI is a global luxury house based in Los Angeles, and they are seeking an E-Commerce Operations Manager to drive operational excellence and project execution for their digital business. This role involves overseeing critical operational workflows, managing cross-functional initiatives, and ensuring system optimizations to support a rapidly scaling omnichannel business.
ApparelConsumer GoodsE-CommerceFashion
Responsibilities
Own daily e-commerce operational KPIs (order flow, returns, cancellations, fulfillment quality) while the Coordinator handles daily task execution
Identify root causes of operational issues and propose strategic solutions and process improvements
Maintain and improve SOPs across all e-commerce networks—including Farfetch, internal e-commerce channels, and private sale; covering, but not limited to: order management, fulfillment workflows, returns, customer service processes, fraud and payment workflows, and system operations
Monitor top-level 3PL and SLA performance; collaborate with warehouse partners to improve processes and efficiency
Partner with Retail to forecast and procure e-commerce packaging needs based on sales volume and upcoming campaigns
Serve as the project driver for all cross-functional initiatives assigned by the E-Commerce Director, ensuring timelines, follow-ups, documentation, and execution remain on track
Lead coordination across IT, Logistics, Retail, Marketing, Creative, and Finance for e-commerce impacting projects
Manage Jira boards, issue logs, and sprint documentation; ensure efficient communication between e-commerce, IT, and third-party vendors
Assist in creating tech stack roadmaps and documentation for internal digital audits and for Tech Holding partners
Maintain working knowledge of systems including Shopify Plus, Narvar, Global-e, NoFraud, Teamwork Commerce (OMS/DAM), ShipStation, Celigo, Klaviyo, Nosto, Gorgias and other related platforms
Configure operational settings in Shopify Plus (apps, flows, rules, basic troubleshooting)
Manage API connectivity at a functional level (understand data flows, identify issues, coordinate with IT or vendors for resolution)
Support implementation and rollout of new systems and enhancements and integrations
Manage and develop the E-Commerce Operations Coordinator, including performance reviews, coaching, and career development
Provide dotted-line leadership and operational support to the Customer Service Specialist, ensuring CX is never blocked by operations
Foster a collaborative, high-performance operational culture
Qualification
Required
Experience in e-commerce operations management
Strong project management skills
Ability to analyze operational issues and propose solutions
Experience with managing cross-functional initiatives
Knowledge of e-commerce platforms and systems, including Shopify Plus
Experience with vendor and IT coordination
Ability to manage and develop team members
Strong communication skills
Experience in maintaining and improving standard operating procedures (SOPs)
Ability to monitor and improve operational KPIs
Experience with managing Jira boards and documentation
Ability to foster a collaborative operational culture
Preferred
Experience in luxury retail
Familiarity with 3PL and SLA performance monitoring
Experience with tech stack roadmaps and digital audits
Knowledge of additional e-commerce platforms such as Narvar, Global-e, NoFraud, Teamwork Commerce, ShipStation, Celigo, Klaviyo, Nosto, Gorgias
Benefits
Full package health benefits
401(k) + employer match
Paid vacation
Company
AMIRI
AMIRI is an online retailer that sells men's and women's footwear, accessories, and clothing, including denim jeans and leather jackets.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
OTB
2019-06-05Corporate Round
Leadership Team
Danesh Naghibzad
Executive Assistant to Chief Executive Officer
Devan Patel
Partner Services, Wholesale
Recent News
2025-11-24
2025-07-04
Company data provided by crunchbase