Cigna Healthcare · 23 hours ago
Customer Service Associate Representative - MD Live - Remote
United States
Full-time
Remote
Entry Level
$17.75/hr - $19/hr
1+ years expCigna Healthcare is a telehealth company providing virtual care services for general health, primary care, behavioral health, and dermatology. They are seeking dedicated, compassionate, and empathetic Customer Service Associate Representatives to deliver extraordinary customer care by responding to patients' concerns and fostering long-lasting relationships.
Hospital & Health Care
Responsibilities
Answer inbound calls/chats from patients, assisting with all customer service issues including registrations, consultations, prescription/pharmacy issues, billing concerns, collections, technical support, navigational assistance
An average of 40 – 50 calls/chats can be expected daily
Take calls back-to-back (or simultaneous chats) while toggling through several applications on multiple screens
Active listening and remaining customer-focused to meet tailored needs, providing positive outcomes for our patient's well-being
Available to attend 100% training (6 weeks) and the first 90 days of employment
Resolve customer complaints through independent problem-solving skills, resource utilization and one-call resolution
Understand and strive to meet or exceed call center metrics while providing accurate information to callers with a courteous and professional demeanor
Work in a highly customer-focused metrics-driven environment, which supports quality of service and compliances through policies & procedures
Ability to work in a fast-paced virtual health environment
Ensures compliance with all relevant laws, policies, and HIPAA regulations
Other duties as assigned
Qualification
Required
High School diploma or equivalent
1 year customer service experience is required; call center experience is preferred
A dedicated workspace with no distractions is required
Intermediate proficiency in Microsoft Office Suite
Strong organization skills, written, and verbal communication skills
Empathetic and understanding while supporting patients varying needs
Foster teamwork and partnership with cross-functional departments to resolve issues and improve patient experience
Ability to think outside of the box and demonstrate problem-solving skills
Must have a strong written and verbal communication skills
Must be able to read, write, and communicate fluently in English
Detailed oriented and ability to type at least 25 wpm
Must be self-directed and able to work independently with minimum supervision
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
10001+ employees
H1B Sponsorship
Cigna Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (442)
2024 (335)
2023 (324)
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
Company data provided by crunchbase