Attentive · 18 hours ago
Sr. Director, Account Receivable
United States
Contract
Remote
Director/Executive
$175K/yr - $250K/yrAttentive is seeking a Senior Director of Global Accounts Receivable to build and lead a team responsible for the company's billing and collections operations. This role involves optimizing processes, ensuring compliance, and enhancing customer experience while driving strategic initiatives for the accounts receivable function.
Artificial Intelligence (AI)Email MarketingMarketing AutomationMessagingMobilePersonalization
Responsibilities
Own Global Accounts Receivable Operations: Take full accountability for the customer billing lifecycle from integrating invoices from Salesforce to NetSuite, invoice generation, through the cash collection process
Drive Operational Excellence: Refining processes and SLAs across the accounts receivable cycle while reducing manual interventions through systematic process improvements and automation
Optimize Dunning Process: Optimize and automate the dunning process to drive down DSO and reduce the cost associated with external collection efforts
Build Systems & Automation: Partner with Business Systems team to lead billing system configurations, automate workflows, and integrate billing systems with a goal of being able to generate and send out all invoices on Day 1 of the close process
Partner with Deal Desk and GTM Teams: Provide strategic consultation on billing capabilities and deal structuring to enable seamless contract-to-billing execution
Ensure Customer Experience Excellence: Serve as an escalation point for billing inquiries and disputes, maintaining exceptional customer experience throughout the billing cycle
Automate Preflight Billing Checks: Work with the Business Systems team to introduce system automation to the preflight billings checks to ensure the accuracy of customer invoices on Day 1
Partner with Technical Accounting on Contract Review: Be aware of typical contract pitfalls and work closely with Technical Accounting and Revops in preventing contract terminology that creates revenue recognition issues
Build Revenue Recognition Process in NetSuite: Utilize NetSuite ARM to build out automated revenue recognition processes including integrations with Salesforce for SSP calculations
Establish Controls & Compliance: Implement compliance controls, segregation of duties (SOD), and audit-ready processes supporting enterprise-grade operations
Deliver Analytics & Insights: Develop KPI dashboards and billing and collections metrics for data-driven decision-making
Build and Lead Team: Establish, scale, and develop the global accounts receivable team; define OKRs, clarify priorities, drive results, and develop team members through mentorship and coaching
Qualification
Required
Global Accounts Receivable Experience: A leader with a demonstrated track record of success and career progression
Experience in establishing processes and using technology to automate routine operations
Can demonstrate success in partnering cross functionally so the Accounts Receivable function is relied on as a strategic voice to help guide Attentive through its future growth
Leadership experience within a successful and growing $200M+ company
Public Market experience and/or experience helping guide a company through the initial public offering process or public market readiness
Strong Communicator & Presenter: Excels in written and visual communication and messaging
Ability to comfortably present complex concepts to team members and internal stakeholders in a simple and concise manner to drive alignment is critical
Strategic Thinking: Ability to think about implications of strategic choices and their impact on both upstream and downstream people and processes
Preferred
Experience within a successful high-growth SaaS/Enterprise Software company
An understanding of marketing software in a SaaS model is preferred
Experience and/or ability to work in a high growth and fast-paced environment; building and implementing scalable billing and collection processes utilizing cutting edge technology, including AI
Experience with Netsuite, Netsuite Advanced Revenue Management, Zone Advanced Billing, Tesorio, Paystand and Salesforce
Benefits
Equity
Benefits
Company
Attentive
Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.
Founded in 2016
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
CoatueSequoia CapitalBain Capital Ventures
2023-08-17Secondary Market
2021-03-24Series E· $470M
2020-09-23Series D· $230M
Leadership Team
Amit Jhawar
Chief Executive Officer
Todd Berman
CTO
Recent News
baincapitalventures.com
2026-01-14
Sequoia Capital
2026-01-05
Company data provided by crunchbase