SWFL Inc. · 20 hours ago
Member Experience Coordinator
Estero, FL
Part-time
Onsite
New Grad, Entry Level
$18/hr - $18/hrSWFL Inc. is a member-driven organization seeking a Member Experience Coordinator to create positive experiences for members while managing day-to-day operations. This role involves leading welcome meetings, supporting member onboarding, and assisting with sales and outreach campaigns.
Business DevelopmentConsultingGovernmentNon Profit
Hiring Manager
Troy Bolivar
Responsibilities
Perform accurate data entry and CRM updates
Support accounts receivable tasks, including tracking invoices and payments
Maintain organized records and scheduling
Lead new member welcome meetings
Answer inbound calls and assist members with questions or service needs
Support the member onboarding and welcome processes
Route inquiries appropriately and ensure timely follow up
Own the customer experience from initial inquiry through resolution
Proactively address customer needs, troubleshoot issues, and deliver solutions that reinforce confidence, loyalty, and long-term relationships
Assist with sales pipeline coordination and internal reporting
Support event related to sales preparation as needed
Collaborate with internal team members to ensure smooth execution of sales initiatives
Draft and edit copy for emails, outreach campaigns, and sales materials
Assist with campaign setup, including mail mergers and targeted outreach lists
Qualification
Required
Perform accurate data entry and CRM updates
Support accounts receivable tasks, including tracking invoices and payments
Maintain organized records and scheduling
Lead new member welcome meetings
Answer inbound calls and assist members with questions or service needs
Support the member onboarding and welcome processes
Route inquiries appropriately and ensure timely follow up
Own the customer experience from initial inquiry through resolution
Proactively address customer needs, troubleshoot issues, and deliver solutions that reinforce confidence, loyalty, and long-term relationships
Assist with sales pipeline coordination and internal reporting
Support event related to sales preparation as needed
Collaborate with internal team members to ensure smooth execution of sales initiatives
Draft and edit copy for emails, outreach campaigns, and sales materials
Assist with campaign setup, including mail mergers and targeted outreach lists
Preferred
Strong written and verbal communication skills
Professional phone presence and customer service mindset
Need to be organized and operate at high level of efficiency in the office
Experience in Microsoft Office, including Word, Excel, Outlook
High attention to detail and ability
Retail or customer facing experience with demonstrated people skills
Benefits
Flexible hours, preferred M-F 10:00-2:00 or negotiable
A collaborative and dynamic work environment
Company
SWFL Inc.
SWFL Inc. is a regional chamber of commerce serving the Southwest Florida business community.
Founded in 1967
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Tiffany Esposito, MBA, CCE, IOM, APR
President & CEO
Recent News
2024-10-21
Company data provided by crunchbase