Vista Applied Solutions Group Inc · 14 hours ago
Service Desk Support Technician
Houston, TX
Contract
Onsite
Entry Level
$28/hr - $30/hr
2+ years expVista Applied Solutions Group Inc is hiring a PC Configuration & Installation Technician for an onsite contract to hire role. The role involves providing help desk support, troubleshooting technical issues, and managing support tickets to ensure a positive user experience.
Information TechnologySoftware
Responsibilities
Serves as the first point of contact for diagnosing issues related to software, hardware, and communication systems
Escalates more complex problems to higher-tier support teams as necessary
Ensures a positive user experience through effective communication and problem-solving
Utilizes structured troubleshooting techniques to identify root causes of technical issues
Applies logical and systematic methods to resolve system and network-related problems
Oversees support tickets, ensuring they are logged, prioritized, and addressed within service level agreements
Maintains accurate records of user-reported issues and follows up on unresolved cases
Skilled in troubleshooting various software and hardware components, including VPN access, system authentication, and productivity applications
Proficient in working with IT environments including Windows OS, Active Directory, and collaboration tools
Experience diagnosing connectivity issues related to network security, firewall configurations, and local infrastructure
Handles software installations, system configurations, and routine hardware upgrades
Implements asset tracking measures to maintain security and compliance standards
Understands network fundamentals and basic system security protocols
Identifies and mitigates potential cybersecurity threats in line with best practices
Familiar with enterprise mobile device management tools for handling software and security updates across multiple platforms
Works with document storage systems to optimize access and retrieval processes
Conducts research to troubleshoot emerging technical issues
Develops guides and documentation to improve efficiency in IT support functions
Monitors unresolved issues and ensures pending tasks are addressed in a timely manner
Manages multiple assignments effectively in a fast-paced environment
Assists with other IT department tasks as needed to support operational goals
Qualification
Required
Over 2 years of help desk or IT support experience
Experience Supporting VoIP phones
A+ certification highly desired
Company
Vista Applied Solutions Group Inc
Vista Applied Solutions Group is a staffing and recruiting company offering application software development services.
201-500 employees
H1B Sponsorship
Vista Applied Solutions Group Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (149)
2024 (117)
2023 (173)
2022 (114)
2021 (120)
2020 (165)
Funding
Current Stage
Growth StageCompany data provided by crunchbase