Revance · 2 hours ago
IT Support Analyst
Nashville, TN
Full-time
Onsite
Entry, Mid Level
2+ years expRevance is a fast-growing global aesthetics and skincare company focused on providing innovative aesthetics and market-leading skincare offerings throughout every stage of life. The IT Support Analyst is responsible for providing timely support and problem resolution to internal customers on their information technology needs.
BiotechnologyHealth CarePharmaceuticalTherapeutics
Responsibilities
Prioritize, manage, and resolve incoming support requests efficiently and professionally so that end users can accomplish business tasks
Set-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification
Resolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems
Effectively prioritizing workload to maximize customer satisfaction and efficiency
Assisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees
Provide after-hours IT support, as needed
Perform other tasks, as directed by IT Manager and project leaders
Qualification
Required
Minimum 3 years of experience in IT support with significant PC experience in a client-server environment
Prioritize, manage, and resolve incoming support requests in an efficient and professional manner so that end users can accomplish business tasks
Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization
Experience with ServiceNow
Strong organizational skills and ability to multi-task in a growing business environment
Detail-oriented with a focus on quality and accuracy
Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions
Set-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification
Resolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems
Effectively prioritizing workload to maximize customer satisfaction and efficiency
Assisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees
Self-starter, customer service-oriented, and excellent problem solver and troubleshooter
Ability to learn new software platforms quickly
Provide after-hours IT support, as needed
Perform other tasks, as directed by Sr IT Manager and project leaders
Bachelor's degree & 2 years of directly related experience OR Associate's degree & 4 years of directly related experience OR High school diploma / GED & 6 years of directly related experience
Benefits
Competitive Compensation including generous base salary and annual performance bonus
Generous PTO, holidays, and parental leave
Generous healthcare benefits
Employer HSA match
401k match
Wellness discounts
Tuition reimbursement and much more
Company
Revance
We believe that science-powered innovation creates possibilities.
1001-5000 employees
H1B Sponsorship
Revance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (16)
2023 (8)
2022 (10)
2021 (16)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$1.68BKey Investors
Athyrium Capital Management LPEssex Woodlands Healthcare PartnersMedicis Pharmaceutical
2024-08-12Acquired
2024-03-04Post Ipo Equity· $100M
2022-09-12Post Ipo Equity· $200M
Leadership Team
Nadeem Moiz
Chief Executive Officer
Steve Kreider
Executive Vice President, Chief Revenue Officer - Aesthetics and Therapeutics
Recent News
MarketScreener
2025-10-27
Company data provided by crunchbase