Binny's Beverage Depot · 1 hour ago
Springfield--Customer Service Manager
Springfield, IL
Full-time
Onsite
Entry, Mid Level
$19/hr - $24/hr
1+ years expBinny's Beverage Depot is seeking a Customer Service Manager to assist in daily operations and enhance the customer experience. The role involves motivating the team, ensuring compliance with company policies, and providing leadership to improve service culture and sales performance.
Food and BeverageWine And Spirits
Responsibilities
Consistently creates a welcoming environment for the customer and quickly responds to customer inquiries and needs
Observe staff member's customer engagement and interactions, provide instructions and guidance to staff to continually improve the customer experience
Demonstrates leadership to staff by providing high levels of customer service, driving sales, handling difficult and/or complicated sales, demonstrating organizational skills
Conducts new employee orientations, trains and coaches Store Associates
Utilizes company tools to diagnose opportunities and develops action plans to improve performance
Regularly communicates with General Manager and Assistant Manager to discuss strengths, opportunities, and trends in business to increase sales
Regularly communicates with General Manager and Assistant Manager to discuss strengths and opportunities of staff members
Provides direction, support, and ongoing feedback of overall performance to staff members
Assists in the hiring process to the needs of the business, actively recruiting to ensure open positions are filled
Ensures company standards are met for store and associate appearance
Assists with planning and adjusting schedules as necessary to maximize sales, while ensuring payroll expectations are followed
Plans, coordinates, and executes all merchandising and sales promotions in a timely manner while ensuring pricing and signage information is accurate
Willingness to participate in continued education, including product knowledge and professional development
Assists management team with inventory management
Performs all duties of a store associate while functioning as a Customer Service Manager
Performs all duties as directed by managers
Qualification
Required
Must be 21 years of age
1-2 years retail management experience. Demonstrates supervisory and training/coaching skills
Full-time employment, ability to work evenings, weekends and holidays, as scheduled. Consistent and regular attendance required
Ability to develop constructive and effective relationships with staff and customers by possessing strong interpersonal skills to communicate with confidence
Skills to influence at all levels; demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
Demonstrates strong comprehension along with excellent written and oral communications skills; ability to read small type
Possess strong organizational and time management skills; effective ability to multitask and strong attention to detail required
Ability to operate business machines and electronic devices (scanners, phones, computer keyboards, etc.)
Ability to count cash and make change accurately
If necessary, must be able to pass any applicable alcohol training class and maintain a current certification card
Ability to repeatedly lift 40-50 pounds
Ability to stand and/or walk for extended periods of time
Ability to follow directions and complete assignments
Perform all duties as assigned by supervisors
Ability to repeatedly walk up and down stairs
Ability to work in cold areas
Benefits
Medical and dental insurance
An FSA plan
A 401(k) plan
Educational reimbursement
PTO time
Paid sick time
Paid parental leave
Paid holidays
An employee discount
Company
Binny's Beverage Depot
Binny's Beverage Depot is a wine & spirits company specializing in wine, spirits, beer, and cigar.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-10-09
Company data provided by crunchbase