Knowesis Inc. · 20 hours ago
Email Systems - JWICS Specialist
Alexandria, VA
Full-time
Hybrid
Senior Level
7+ years expKnowesis Inc. is currently seeking an exceptional Email Systems - JWICS Specialist to join their team and provide invaluable support to the Department of Defense Office of Inspector General (DoD OIG) Information Technology Support Services. The role involves engineering, designing, installing, and optimizing email systems for the JWICS network while ensuring compliance with security standards and providing technical support.
AnalyticsInformation TechnologyManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Engineer, design, install, configure, and optimize email systems for the Joint Worldwide Intelligence Communications System (JWICS) Top Secret/Sensitive Compartmented Information (TS/SCI) network
Provide system and engineering support for Microsoft Exchange email systems on the JWICS network for documented and approved projects and tasks
Ensure all engineered email solutions are in compliance with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs), Department of Defense (DoD), and OIG policies and standards for TS/SCI systems
Ensure engineered email solutions are designed to maintain the highest availability and service dependability on the JWICS network
Maintain existing and, as required, develop new documentation that includes Standard Operating Procedures (SOPs) and System Architecture Guides and Diagrams, adhering to organizational templates, policies, and standards for JWICS email systems
Perform root cause analysis of critical email system outages and incidents on JWICS, engineer permanent solutions, and coordinate implementation
Support the OIG Project Management Office (PMO) and Enterprise Architect (EA) during requirement analysis to develop technical solution options for JWICS email systems
Provide OIG management with proposed configurations, optimizations, and system improvement plans for the JWICS email infrastructure
Work with the OIG PMO to establish and meet project milestones to ensure all solutions meet documented customer requirements and are within project scope
Follow all OIG Change Management and Engineering Review processes and ensure changes are completed according to the project and release manager schedule for JWICS email systems
Work as part of a project team to engineer and develop migration plans for existing email services, ensuring minimal service interruption on JWICS
Engineer and design email hardware and software solutions as required to ensure the capacity and availability of OIG email services on JWICS
Engineer, install, configure, optimize, support, and design email solutions that incorporate DoD security requirements such as Public Key Infrastructure (PKI) and Host Based Security System (HBSS) for JWICS
Manage and administer Microsoft Exchange servers, including mailbox management, distribution lists, and organizational mailboxes on JWICS
Configure and manage email security features, including spam filtering, malware protection, and email encryption on JWICS
Monitor email system performance, capacity, and availability on JWICS and proactively address issues
Perform email system backups and restoration procedures on JWICS
Troubleshoot and resolve email delivery issues, connectivity problems, and client configuration issues on JWICS
Implement and manage email retention policies and compliance requirements on JWICS
Configure and support email clients and mobile device access to JWICS email systems
Coordinate with directory services administrators for Active Directory integration with email systems on JWICS
Apply patches, updates, and security fixes to email systems following established change management procedures on JWICS
Create and maintain email system documentation, including configuration guides, troubleshooting procedures, and runbooks for JWICS
Provide technical support and guidance to users and help desk staff for JWICS email issues
Maintain strict adherence to all Sensitive Compartmented Information security protocols and procedures
Meet OIG established service level metrics and performance standards for JWICS email system operations
Travel within the Continental United States (CONUS) and the National Capital Region (NCR) may be required to attend meetings, conferences, and training
Qualification
Required
Bachelor's degree from an accredited university in computer science, information systems, information technology, engineering, or a related technical field
Minimum of 7 years of experience in email systems engineering, messaging systems administration, or related technical support roles
Extensive experience with Microsoft Exchange Server administration, configuration, and troubleshooting
Experience working in classified environments, specifically with Top Secret/Sensitive Compartmented Information systems
Experience with JWICS (Joint Worldwide Intelligence Communications System) network operations and support
Experience with email system design, implementation, and migration projects
Experience with email security features, including spam filtering, malware protection, and encryption
Experience with mailbox management, distribution lists, and Exchange organizational configuration
Experience with email system performance monitoring, capacity planning, and optimization
Knowledge of Department of Defense Security Technical Implementation Guides (STIGs) and compliance requirements for TS/SCI email systems
Experience with Public Key Infrastructure (PKI) implementation for secure email in classified environments
Experience with change management and engineering review processes in classified environments
Experience with Microsoft Active Directory integration with Exchange
Strong documentation skills and ability to create technical documentation, Standard Operating Procedures (SOPs), and system architecture diagrams
Experience working in a government or DoD environment with classified systems
Strong analytical and problem-solving skills with attention to detail required for classified operations
Excellent communication skills and ability to provide technical support and guidance
Current Top Secret/SCI security clearance or ability to obtain and maintain TS/SCI clearance
Preferred
Information Assurance Technician (IAT) Level I or higher certification in accordance with DoD 8570.01-M guidance (Security Plus, GIAC Security Essentials Certification (GSEC), Certified Ethical Hacker (CEH), or similar)
Microsoft Certified Solutions Expert (MCSE): Messaging or Microsoft 365 Certified: Messaging Administrator Associate
Information Technology Infrastructure Library (ITIL) v3 or later certification
Experience with Defense Information Systems Agency (DISA) Joint Service Provider (JSP) Data Center environments
Experience with email archiving and records management solutions (ZL Technologies) in classified environments
Experience with email security gateways (Barracuda, Clearswift) in classified networks
Experience with PowerShell scripting for Exchange administration and automation
Experience with Microsoft Skype for Business or Teams integration with Exchange
Experience with mobile device management and email on mobile devices in classified environments
Experience with Assured Compliance Assessment Solution (ACAS) vulnerability scanning for email systems in classified networks
Experience supporting multiple classification levels (JWICS, SIPRNet, NIPRNet)
Experience with disaster recovery and high availability configurations for Exchange (Database Availability Groups)
Project management experience and ability to serve as Project Lead for email system initiatives
Master's degree in computer science, information systems, information technology, engineering, or a related technical field
Multiple Microsoft certifications related to messaging and collaboration technologies
Benefits
Health (Preferred Provider Organization (PPO) & High Deductible Health Plan (HDHP) Insurance
Dental
Vision
Short-Term Disability (STD) & Long-Term Disability (LTD)
Basic Life Insurance
401k Company Match, & Voluntary Products
Company
Knowesis Inc.
Knowesis is taken from the Greek word "noesis" which means the psychological result of perception, reasoning, and learning.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase