Mountain America Credit Union · 19 hours ago
Consumer Loan Servicing Support Specialist
Sandy, UT
Full-time
Onsite
Entry Level
1+ years expMountain America Credit Union is seeking a Consumer Loan Servicing Support Specialist to assist with various consumer loan servicing tasks. The role involves providing quality service, processing loan requests, and maintaining knowledge of consumer loan products and regulations.
BankingFinancial ServicesMortgage
Responsibilities
Provide quality service to credit union members, support teams, and third parties to resolve loan problems and enhance financial relationships with Mountain America members
Adhere to department quality service standards in call handling, process handling, internal reviews, and compliance reviews
Assist with loan and share correction requests. Correction requests may require interest calculations, credit reporting disputes, payment adjustments, and other corrections
A support specialist should determine if requests require a correction or education
Perform loan, share, payment, and error adjustments in Symitar
Handle loan payoff requests in a timely and accurate manner
Record all interactions and resolution efforts in Symitar
Process requests regarding adjustments, adjustment reports, credit reporting, flood insurance tracking, monthly reconciliation reports, subordinations, reconveyances, Servicemember Civil Relief Act rate reduction benefits, reconciliation reports, hardship modifications (workout loans), and remittance (check payments/payoffs)
Maintain a working knowledge of MACU consumer loans, processes, products and current promotions through ongoing trainings, department updates, Knowledge Center instructions, and credit union internal communications
Provide education on MACU loan processes and regulations, as it pertains to individual requests
Comprehend and interpret loan documents to create understanding
Comprehend and interpret loan file to process requests and create understanding
Comply with federal regulations and credit union guidelines applicable to loan origination and servicing
Build and maintain a cooperative working relationship with personnel from branches, Service Center, and other support teams to assist with servicing requests or concerns
Uphold professional communication in all interactions, including escalated situations
Respond to requests through email, internal chat, fax or outbound calls
May assist in shadowing other Loan Servicing team members, as needed
Perform other duties as assigned
Qualification
Required
Minimum of one year customer service or operation support experience required
High school diploma or equivalent
Basic computer operating skills
Basic phone operating skills
Intermediate skills in Microsoft Office (Outlook, Word, Excel)
Must be proficient in all relevant internal systems
Must have the ability to speak and write in English
Maintain professional phone, chat, and email etiquette
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Ability to stand, walk, kneel and crouch occasionally
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Ability to lift up to 10 pounds consistently and up to 25 pounds occasionally
Preferred
Minimum of one year banking or other financial experience (i.e. accounting, titles, insurance, mortgage, etc.) preferred
Type a minimum of 35 words per minute preferred
Symitar and 10-Key experience preferred
Company
Mountain America Credit Union
Mountain America Credit Union is a member-owned, full-service financial institution.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Curtis
EVP/Chief Financial Officer
Nathan Anderson
Executive Vice President/Chief Operating Officer
Recent News
2026-01-06
2025-12-24
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