Swan Heating and Air Conditioning, Inc. · 19 hours ago
Client Services Representative
Denver, CO
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expSwan Heating and Air Conditioning, Inc. is seeking enthusiastic Client Services Representatives to deliver outstanding customer service. The role involves engaging with clients, resolving inquiries, and ensuring a seamless experience while managing a high volume of calls in a fast-paced environment.
Heating Ventilation and Air Conditioning (HVAC)Service Industry
Responsibilities
Receive a high volume of inbound calls in a fast-paced environment and make outbound calls to existing clients, booking appointments at a high conversion rate
Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns
Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution
Proactively gain and maintain a complete understanding of our portfolio of products and services
Efficiently enter accurate and detailed records of client interactions and actions taken while multi-tasking client calls, minimizing hold times
Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts
Qualification
Required
Ability to talk and type accurately; typing speed of at least 45 wpm
Dedicated to providing superior client service
Ability to manage multiple priorities within a fast-paced environment
Strong judgment skills to make sound business decisions
Preferred
1-3 years of Call Center experience preferred
HVAC & Plumbing Industry experience is a plus
Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
Bilingual Spanish is a plus
Benefits
Health insurance: Comprehensive medical, dental, and vision coverage.
Retirement plan: 401(k) with company match.
Paid time off: Generous PTO, holidays, and sick leave.
Training and development: Ongoing opportunities for professional growth and advancement.
Company culture: A supportive, inclusive, and dynamic work environment with a focus on teamwork and employee satisfaction.
Company
Swan Heating and Air Conditioning, Inc.
Swan Heating and Air Conditioning, Inc. is an individual & family services company based out of Denver and Loveland, Colorado, United States.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2021-08-10Acquired
Company data provided by crunchbase