AdaptHealth · 17 hours ago
Employee Relations Representative I
United States
Full-time
Remote
Entry Level
1+ years expAdaptHealth is a large-scale healthcare organization with over 10,000 employees across multiple states. The Employee Relations Representative I provides foundational support for employee relations matters, managing a high volume of cases and ensuring consistent application of policies across a geographically dispersed workforce.
Health CareHospitalMedical Device
Responsibilities
Manage high-volume employee relations cases across multiple states and business units
Triage incoming ER cases through centralized intake system and assess urgency, complexity, and appropriate assignment
Conduct preliminary fact-finding and investigations for low to moderate complexity cases including policy violations, attendance issues, and interpersonal conflicts
Document all case activities in enterprise HRIS system with meticulous attention to detail and compliance requirements
Maintain case closure targets of 3 days for standard ER matters and 10 days for employee protection cases
Escalate complex, high-risk, or sensitive matters to ER2 team members or ER leadership with appropriate case summary and risk assessment
Apply employment laws consistently across multiple state jurisdictions, with particular focus on key states with significant employee populations
Partner with Legal and Compliance teams to ensure adherence to state-specific employment regulations and company policies
Provide guidance to managers and employees on policy interpretation, ensuring consistent application across diverse business units
Support enterprise-wide policy rollouts and communicate policy changes to regional HR teams and stakeholders
Maintain knowledge of FMLA, ADA, Title VII, FLSA, and state-specific laws in assigned regions
Serve as dedicated ER support for assigned HR Business Partners covering all regions or business units
Provide consultative support to regional HR teams on performance management and corrective actions
Guide managers through progressive discipline process, termination procedures, and separation documentation
Participate in cross-functional HR projects and initiatives to improve ER service delivery across the enterprise
Build strong partnerships with field HR teams to ensure consistent ER practices and knowledge sharing
Utilize enterprise HRIS and case management platforms to track, document, and report on ER activities
Generate standard reports and dashboards on case volumes, resolution times, and trending issues for leadership review
Leverage data analytics tools to identify patterns and contribute to process improvement initiatives
Participate in system testing and optimization for ER module enhancements and new platform implementations
Ensure data integrity and maintain accurate employee records in compliance with recordkeeping requirements
Prepare unemployment claim responses for multiple state jurisdictions with varying requirements and deadlines
Coordinate with third-party unemployment administrators and state agencies on claim processing and appeals
Gather and organize documentation for unemployment hearings, working with regional leadership to secure witness participation
Maintain comprehensive case files with defensible documentation to support employer position in contested matters
Qualification
Required
1-3 years of HR experience with exposure to employee relations, ideally in large, multi-state organizations
Working knowledge of federal employment laws (FMLA, ADA, Title VII, FLSA) and ability to research state-specific requirements
Experience with enterprise HRIS systems such as Workday, SAP SuccessFactors, Oracle HCM, or similar platforms
Strong case management skills with ability to prioritize high-volume workload and meet tight deadlines
Excellent written communication skills for clear, concise documentation and professional correspondence
Strong verbal communication and interpersonal skills for working with diverse stakeholders across all organizational levels
Ability to maintain strict confidentiality and handle sensitive information with discretion
Proficiency in Microsoft Office Suite, particularly Excel for data tracking and PowerPoint for presentations
Strong organizational skills and attention to detail in fast-paced environment
Comfortable working in matrixed organization with dotted-line reporting relationships
Preferred
Healthcare, retail, logistics, or other high-volume service industry experience strongly preferred
PHR or SHRM-CP certification preferred, or commitment to obtain within 18 months of hire
Company
AdaptHealth
AdaptHealth is a provider of home healthcare equipment, medical supplies to the home and related services in the United States.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.95BKey Investors
One Equity PartnersThe Firmament GroupDeerfield
2024-09-16Post Ipo Debt· $950M
2021-04-26Post Ipo Debt· $300M
2020-07-02Post Ipo Equity· $2.25M
Leadership Team
Suzanne Foster
Chief Executive Officer
Albert Prast
Chief Technology Officer
Recent News
Company data provided by crunchbase