City National Bank · 16 hours ago
Customer Service Supervisor
Charles Town, WV, US
Full-time
Onsite
Entry, Mid Level
1+ years expCity National Bank is seeking a Customer Service Supervisor to oversee and coach the CSR staff. This role is responsible for ensuring excellent customer service delivery and identifying customer needs while managing branch operations and compliance.
Banking
Responsibilities
Supervises and coaches CSR staff
Ensures delivery of City’s customer service standards to provide excellent customer service, resolve routine and complex problems and identify customers’ financial needs
Accurately processes routine bank transactions including but not limited to check cashing, deposits, withdrawals, account transfers and loan payments
Maintains and balances a working cash supply
Displays a positive and professional attitude at all times
Maintains current knowledge of bank products and services
Works closely with Manager and branch team to generate new business
Seeks opportunities to refer to other lines of business to include mortgage, cash management, commercial and trust
Actively participates in branch campaigns and incentives
May open new accounts and deliver additional services at the branch
May be responsible for branch vault or ATM cash, or serve as a backup for these roles
Completes all training within predetermined time limits
Adheres to all bank regulatory, audit, and compliance policies and procedures
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
Qualification
Required
High school diploma or equivalent
1-2 years of retail/customer service experience
Displays professional dress and demeanor
Personal computer proficiency
Excellent customer service and sales skills
Excellent oral communication and listening skills
Knowledge of (or ability to learn) the bank's operating systems, policies and procedures
Preferred
Previous supervisory experience
Sales experience
Cash handling experience
Company
City National Bank
City has been delivering innovative banking products and supporting its local communities for more than 65 years, proudly serving consumers and businesses in more than 95 locations across West Virginia, Kentucky, Virginia and Ohio.
501-1000 employees
H1B Sponsorship
City National Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (76)
2024 (78)
2023 (145)
2022 (93)
2021 (107)
2020 (62)
Funding
Current Stage
Late StageLeadership Team
Ed Wright
Partner
Guy Johnston
Chief People Officer
Company data provided by crunchbase