Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates · 6 hours ago
Technology Support Supervisor
Chicago, IL
Full-time
Onsite
Senior Level
$130K/yr - $140K/yr
5+ years expSkadden, Arps, Slate, Meagher & Flom LLP is one of the most prestigious law firms in the world. They are seeking a Technology Support Supervisor responsible for overseeing the day-to-day operations of the Local Technology Support Department and ensuring high-quality technology support for the office.
ConsultingLaw EnforcementLegal
Responsibilities
Coordinates and oversees department projects, day-to-day operations and long-range plans
Manages operational standards and escalation procedures to ensure service levels and responsiveness are maintained by the local team at a consistent level, including assessment and support of help desk ("ACD") functions
Responsible for the assessment and purchasing of local hardware, software and other IT supplies within established budgets and through appropriate channels, and communicates technology updates to appropriate departments
Ensures accuracy of local inventory records and that assets are maintained responsibly
Implements and upholds department and Firm policies and procedures
Partners with department leaders to coordinate the rollout of technology initiatives
Oversees employees' work performance and provides guidance in the resolution of problems
Ensures current knowledge of Firm policies and practices, current knowledge of industry trends, and continued professional development for business services professionals
Maintains current knowledge of Firm's technology systems and ensures local technology support professionals are knowledgeable of Firm technology systems through access to training and development opportunities
Participates in the interviewing, selection and training process
Participates in reviewing and evaluating the performance and work of staff and preparation of performance evaluations
Effectively utilizes the Firm's performance management process to communicate performance expectations, monitor performance, coach employees, and manage unsatisfactory performance
Monitors time, attendance, overtime, and expense reports to ensure accuracy and compliance with firm policies
Consults with the applicable Technology Manager and Human Resources regarding employment issues and policy and procedural changes, initiates disciplinary procedures as applicable
Establishes and maintains effective working relationships with clients, attorneys and staff
Oversees new hire technology onboarding, coordinating with the global training team as needed
Ensures the security of the Firm's systems through awareness and training of technology support staff
Recommends and implements changes and improvements in methods and procedures to higher level management
Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others
Manages Firm resources responsibly
Complies with and understands Firm operation, policies and procedures
Performs other related duties as assigned
Recommends guidelines and practices to promote efficiency, effectiveness, excellent customer service and improved employee relations, in alignment with the Firm's Core Values
Develops and communicates departmental guidelines and procedures
Ensures accurate and timely responses to requests for departmental services
Regular and reliable physical presence to provide in-office supervision and support
Qualification
Required
Ability to administer Firm policies and procedures with regard to Skadden desktop applications
Thorough knowledge of computer networks, hardware and software
Thorough knowledge of standard Skadden applications
Ability to provide in-depth analysis of various software applications
Ability to sit at workstation for extended periods of time
Ability to exert moderate to high physical effort
Current knowledge of industry best practices, trends and techniques
Knowledge of relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint), with the ability to learn new software and operating systems
Knowledge and implementation of the annual budget process
Demonstrates effective interpersonal and communication skills, both verbally and in writing
Demonstrates close attention to detail
Excellent analytical, troubleshooting, organizational, and planning skills
Ability to effectively supervise others
Ability to administer Firm policies and procedures
Ability to handle multiple projects and shifting priorities
Ability to handle sensitive matters and maintain confidentiality
Ability to organize and prioritize work and delegate effectively
Ability to work well in a demanding and fast-paced environment
Ability to work well independently as well as effectively within a team
Ability to use discretion and exercise independent and sound judgment
Flexibility to travel
Flexibility to adjust hours and work the hours necessary to meet operating and business needs
Bachelors degree
Minimum of five years related experience and two years of supervisory experience or equivalent Skadden experience
Benefits
Competitive salaries and year-end discretionary bonuses.
Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
Generous paid time off.
Paid leave options, including parental.
In-classroom, remote, and on-demand learning and professional development opportunities.
Robust well-being classes and programs.
Opportunities to give back and make an impact in local communities.
Company
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates delivers the highest quality advice and novel solutions to legal challenges, enabling clients to achieve their business goals.
1001-5000 employees
H1B Sponsorship
Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (29)
2023 (15)
2022 (9)
2021 (21)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Annemarie Crouch
Chief People Officer
Armando Gomez
Partner
Recent News
bloomberglaw.com
2026-01-06
Mergers & Acquisitions
2025-10-23
2025-10-20
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