Sub-Zero Group, Inc. · 14 hours ago
Customer Service Representative - Part-Time - Madison, WI
Madison, WI
Part-time
Hybrid
Entry Level
1+ years expSub-Zero Group, Inc. is a leading manufacturer of luxury kitchen appliances, seeking dedicated Customer Service Representatives to support their brands. The role involves providing excellent customer service, troubleshooting product issues, and ensuring customer satisfaction through effective communication and problem-solving.
Consumer GoodsFood and BeverageHome AppliancesManufacturing
Responsibilities
As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners
Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers
Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern
Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products
Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company
Qualification
Required
High school diploma or GED a must
Minimum of one (1) year of customer service experience required
Intermediate problem solving and negotiation skills
Exceptional customer service skills with a polished and professional style and delivery
Must be located within 100 miles of Madison, WI and able to attend on-site trainings during the first 3 months
Preferred
Bachelor's degree or other advanced education a plus but is not required
Product support experience preferred
Minimum 100 MB download speed required; over 100 MB preferred
Wired connectivity to the dedicated modem/router. Wireless connectivity within the home office is not acceptable
Satellite internet service cannot be used as it is unreliable and does not provide a consistent level of performance
Company
Sub-Zero Group, Inc.
Icons of design and paragons of performance, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in the world’s most luxurious homes.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jody McDonough
VP of IT / CIO
Kayla Howe
Field Partner Support Coordinator
Recent News
Google Patent
2025-06-01
Google Patent
2025-06-01
Google Patent
2025-06-01
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