CooperCompanies · 6 hours ago
Collections Analyst - OTC
209 High Point Drive, Victor, NY, 14564, US
Full-time
Onsite
Mid, Senior Level
$62K/yr - $69K/yr
5+ years expCooperVision, a division of CooperCompanies, is one of the world’s leading manufacturers of soft contact lenses. The Collections Analyst supports end-to-end Order-to-Cash activities, focusing on timely collections, dispute resolution, and risk analysis while collaborating with various departments to maintain exceptional customer relationships.
Medical Device
Responsibilities
Collections Operations & Dunning: Review and manage assigned aging portfolios; conduct high‑volume, professional outreach; negotiate payment plans; and document promises‑to‑pay and outcomes in line with company policy and applicable regulations
Dispute and Deduction Resolution: Investigate and resolve payment discrepancies, short‑pays, pricing/quantity disputes, and deductions; coordinate root‑cause fixes with Sales/Customer Service; and recommend write‑offs/credits consistent with policy
Risk & Credit Analysis: Assess credit risk for top‑tier accounts; identify potential bad debt exposure; support credit limit renewals with data‑driven analysis and recommendations to management
Reporting & Analytics: Prepare monthly collections and Bad Debt analysis; maintain accurate, up‑to‑date records of collection activities; and deliver actionable insights to stakeholders
Cash Forecasting & KPIs: Provide inputs to monthly AR cash forecasting; track and improve KPIs such as DSO, aging distribution, Collection Effectiveness Index (CEI), and Average Days Delinquent (ADD)
Customer & Stakeholder Collaboration: Maintain a customer‑focused rapport with assigned accounts; communicate cash collection expectations; and partner cross‑functionally to remove barriers and accelerate cash conversion
Compliance and Documentation: Ensure adherence to SOX‑aligned internal controls; maintain thorough documentation to support internal/external audit requirements
Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within collections processes, leveraging GBS best practices
Other Duties: Perform additional responsibilities as assigned by the Collections Manager
Qualification
Required
Minimum 5 years of AR/collections/credit experience
Strong understanding of O2C processes and best practices
Associate's degree in accounting or business-related field (required)
Strong oral and written communication; customer-centric and collaborative
Analytical thinking with sound business acumen; ability to work with high-volume data and complex reports
Proficiency in Excel (lookup/pivot/filters) and data analytics tools; ERP literacy
Organized, reliable, proactive self-starter; operates effectively with minimal supervision
Results-oriented with a strong sense of urgency; adaptable to changing systems/processes
Solid understanding of Accounts Receivable and general accounting concepts; knowledge of O2C workflows
Problem-solving skills with a focus on continuous improvement
Preferred
Experience with ERP systems (Oracle or Microsoft Dynamics preferred)
Bachelor's degree in accounting or finance (preferred)
Company
CooperCompanies
CooperCompanies (Nasdaq: COO) is a leading global medical device company focused on helping people experience life’s beautiful moments through its two business units, CooperVision and CooperSurgical.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Agostino Ricupati
SVP Finance - Tax and Chief Accounting Officer
June White
Principal Business Partner, Inclusion & Diversity
Recent News
2024-05-04
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2024-05-04
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