The Cake · 21 hours ago
Public Relations Manager
The Cake is a major U.S. telecommunications brand rebuilding its corporate communications function and hiring two PR Managers to lead consumer storytelling and crisis response. This high-visibility role supports a business that impacts millions of customers and thousands of employees daily, focusing on external PR, crisis communications, and internal messaging.
Responsibilities
Lead external PR for consumer-facing products (video, mobile, broadband)
Manage crisis communications and rapid-response for outages, service issues, and high-impact customer events
Drive internal communications for a large, dispersed workforce (field technicians, operations, customer service)
Partner closely with Brand Marketing, Legal, Regulatory, and Creative teams to craft aligned messaging
Shape proactive storytelling as the organization enters a new growth and transformation phase
Qualification
Required
2+ years of experience in PR/comms supporting large, consumer-facing organizations
Experience managing fast-moving comms cycles
Ability to balance external media, internal messaging, and operational partners
Lead external PR for consumer-facing products (video, mobile, broadband)
Manage crisis communications and rapid-response for outages, service issues, and high-impact customer events
Drive internal communications for a large, dispersed workforce (field technicians, operations, customer service)
Partner closely with Brand Marketing, Legal, Regulatory, and Creative teams to craft aligned messaging
Shape proactive storytelling as the organization enters a new growth and transformation phase
Preferred
PR or communications experience in telecommunications, wireless, broadband, video services, satellite TV, or consumer tech
Work supporting field/tech crews or distributed workforces (retail, operations, logistics, utilities, etc.)
Hands-on crisis comms experience (network/service outages, billing issues, safety events, etc.)
B2C product PR or consumer storytelling background
Experience in regulated industries (telecom, energy, utilities, consumer tech)