Randstad Digital Americas · 11 hours ago
Desktop Support I
Milwaukee, WI
Full-time
Onsite
New Grad, Entry Level
$15.72/hr - $18.72/hrRandstad Digital Americas is seeking a Service Operations Technician to provide on-site Level 1 and Level 2 technical support for various Milwaukee County locations. The role involves managing incidents and service requests while ensuring excellent customer service and adherence to ITIL best practices.
Information Technology & Services
Responsibilities
Install, configure, and maintain computer systems, including hardware and software on desktops and laptops
Deploy and support mobile devices such as tablets and smartphones
Troubleshoot and resolve internet and network access issues (wired and wireless)
Provide support for network printers
Set up and maintain point-of-sale systems, including credit card machines, receipt printers, cash drawers, and related software
Ensure all devices remain updated, online, and compliant with security standards
Meet with staff or coordinate remote support to provide one-on-one technical assistance and training on hardware and software use
Diagnose and resolve hardware, software, and network malfunctions through evaluation, testing, and repair or escalation to internal and external support
Maintain accurate equipment inventory
Support for conference room Audio Visual equipment
Provide onsite support for special events, including setup and teardown, occasionally outside regular business hours
Utilize ticketing system to manage customer requests/issues and maintain records of work performed
Perform other duties as assigned
Qualification
Required
Knowledge of Windows operating systems, Microsoft products, and desktop support principles
Experience with Microsoft Active Directory and Azure Active Directory
Familiar with computer imaging, system settings, drivers and updates
Understanding of workstation, printer and peripheral maintenance and support
Familiar with ITIL practices
Strong problem-solving skills and ability to work independently
Excellent communication and customer service skills
Ability to lift and transport computer equipment as needed
Valid driver's license and reliable transportation needed to support multiple locations
Benefits
Medical
Prescription
Dental
Vision
AD&D
Life insurance offerings
Short-term disability
401K plan (all benefits are based on eligibility)
Company
Randstad Digital Americas
Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains.
Founded in 1984
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Graig Paglieri
CEO, Randstad Digital Americas
Pascal de Hesselle
SVP, Executive Client Partner - Technology, Media & Telecom
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