Brightspeed · 15 hours ago
Senior Operations Engineer, Voice Switching Support
Charlotte, NC
Full-time
Hybrid
Senior LevelBrightspeed is reimagining how people connect by providing fast, reliable internet connections. The Senior Operations Engineer, Voice Switching Support will provide technical leadership and support for the DMS-10 switching systems, ensuring network reliability and customer satisfaction through complex problem-solving and mentorship of lower-level engineers.
InternetTelecommunicationsWireless
Responsibilities
Proactive technical leadership regarding issues related to service assurance and delivery, network reliability, and customer satisfaction High level analysis and identification of unique, complex, or chronic issues in the switch network
Technical management and direction in the resolution of real time, network-affecting core and peripheral elements, applications, or issues involving malfunction, degradation, and/or failure situations
Training and mentorship of lower-level Technical Support engineers and technicians, including the production and delivery of job aids, operational processes and procedures, and technical management methodologies
In-depth subject matter expertise in hardware/software/database operations for the Nortel DMS-10 switching systems
Subject matter expertise in the production of Technical Support bulletins and alerts
Reviewing and approving or deny/correct Methods of Procedures (MOP), Network Change Management System documents (NCMS) Task Orientated Practices (TOP), Product Change Notices (PCN), Vendor Manuals, Standard Configurations, etc. relative to quality, accuracy, and reliability
Technical direction of personnel and contractors in Field Operations and Core and Customer Installation, Repair, and Maintenance Centers
Engagement with manufacturers, suppliers, industry representatives, and entities
Availability and ability to perform 7x24x365 and on- call duties with limited assistance
Qualification
Required
Extensive knowledge and experience in architecture, interoperability, operations, growth, maintenance, and life cycle of DMS-10 and legacy TDM switching systems
Subject matter expert in Nortel DMS switching applications and associated technologies and configurations
Successful demonstration of improvements to network reliability
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Ability to effectively communicate across all levels of the business, i.e., suppliers, executive, market unit, technology group, cross-functional work groups, and industry entities
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Effective leadership skills, including demonstration of training and/or mentoring activities and subsequent positive impacts
4-year degree in an Engineering, IT, or Telecommunications field or equivalent work experience
Availability and ability to perform 7x24x365 and on-call duties with limited assistance
Preferred
Industry certifications (Technical Certification)
Awards for operational or customer service excellence
Experience working as a technical support specialist
Experience working in a Network Operations Center
Benefits
Competitive medical, dental, vision, and life insurance
An employee assistance program
A 401K plan with company match
A host of voluntary benefits
Company
Brightspeed
Brightspeed provides fiber and broadband services, enhancing connectivity for homes and businesses with reliable telecom solutions.
Founded in 2021
1001-5000 employees
H1B Sponsorship
Brightspeed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2023 (15)
2022 (13)
Funding
Current Stage
Late StageTotal Funding
$6.51BKey Investors
Ohio Residential Broadband Expansion GrantN.C. Division of Broadband & Digital EquityOhio Department of Development
2025-09-15Grant· $13.8M
2025-08-15Debt Financing· $1.65B
2025-06-19Undisclosed· $575M
Leadership Team
Michel Combes
Executive Chairman of the Board and acting CEO
Amy Wulfestieg
Chief Communications Officer
Recent News
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2026-01-16
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