Vivo Infusion® · 16 hours ago
Clinical Service Specialist, Full Time - Grand Haven, MI
Grand Haven, MI
Full-time
Onsite
Entry Level
$20/hr - $23/hr
2+ years expVivo Infusion is a national company focused on providing high-quality patient care in a comfortable setting. They are seeking a motivated Clinical Service Specialist to manage clinical operations, patient scheduling, and insurance verifications, ensuring a smooth experience for patients and medical staff.
Health CareHospitalTherapeuticsWellness
Responsibilities
Manages and supports all front-end operations of the infusion center, including answering phone calls, greeting patients, maintaining a clean and organized environment, processing payments, accepting deliveries, and overseeing the handling of incoming mail
Proactively reviews patient cancellations and reschedules treatments to ensure the treatment plan is followed. Communicates any changes to the Clinical Operations Manager and nursing staff as needed. Additionally, calls to remind patients of their upcoming appointments
Receives deliveries, collects invoices, reviews for accuracy and consistency, connects with the Clinic Manager to authorize payment, and then sends to Vivo Accounts Payable team
Schedules patients for follow-up infusion treatments working closely with the Patient Care Navigator team to assist and coordinate
Collaborates with referring providers to obtain and file medical records, ensuring all relevant documents are available for the medical team’s review. Maintains efficiency and accuracy while adhering to HIPAA guidelines in handling patient records and documents
Proficient in using information systems, maintaining statistical records, and preparing reports as requested by the Clinic Manager
Assists with clinical inventory management in collaboration with the Clinical Operations Manager
Fosters positive and collaborative relationships with professional staff, co-workers, referring physician offices, ancillary departments, and external agencies
Qualification
Required
High School graduate or equivalent required
2 years of administrative experience in a healthcare environment, required
Working knowledge of medical terminology, required
Active CPR/BLS prior to starting work, required
Demonstrates intermediate typing skills (50+ wpm), computer literacy with MS Office (Excel, Word, PowerPoint), and proficiency in office equipment and information systems, including billing databases
Preferred
Medical Assistant Certification or Medical Office experience, preferred
1 year working with insurance authorizations, benefits verifications, and billing, preferred
Benefits
Medical, Dental, Vision
HSA w/ Employer Contribution
Touchcare - Insurance Concierge Service
401K with Match up to 4%
PTO: Accrual 3+ weeks
PTO Buy-back, PTO Rollover, and PTO Donation Program.
Wellness Reimbursement Program - $360 Annually
Employee Referral Bonus - Uncapped Bonus Potential
Tuition Assistance Program & Professional Association Reimbursement
Employee Assistance Program (Employer-provided)
Short & long-term disability (Employer-provided)
Life Insurance (Employer-provided)
Company
Vivo Infusion®
Vivo Infusion® is a leading provider of accessible, affordable, and safe community-based infusion and injection care for patients suffering from compromised immune systems, infectious diseases, and other medical conditions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Allen
Chief Financial Officer
Sue Rottura
Chief Operating Officer
Recent News
Home Health Care News
2025-01-10
Company data provided by crunchbase