JLL · 21 hours ago
Facility Manager
San Diego, CA
Full-time
Onsite
Senior Level
6+ years expJLL is a leading facilities management company, and they are seeking a Facilities Manager to oversee management at an assigned site. The role involves coordinating client requirements, managing vendor relationships, and ensuring quality service delivery.
CommercialReal Estate
No H1B
U.S. Citizen Only
Responsibilities
Establish open lines of communication to build trust and provide transparent exchanges of information with the site team – become the face of JLL for site leadership
Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
Develop and maintain positive relationship with Client POC, stakeholders, and operations teams
Act as the primary interface on-site with client representatives. Collaborate to determine client expectations and ensure delivery of committed services and overall satisfaction with JLL performance
Inspect buildings routinely to guarantee that building services are at the highest level of quality standards
Support the Client in the implementation of short and long-term projects, the development and management of the site’s capital and expense budgets, and daily maintenance activities. Develop and implement innovative programs, processes, and procedures that reduce short- and long-term operating costs and increase productivity
Assist vendors with site visits, onboarding, and other items as necessary to drive high-level service output by reviewing and analyzing KPIs and SLAs defined in the scope of work (SOW)
Understand operations for all FM vendors under management and ensure proper tools are in place to manage vendor performance. Monitor vendor contract terms and conditions as well as invoice compliance
Supervise vendor performance; resolve, track, and document vendor escalations quickly and efficiently, implementing action plans to improve performance, where necessary
Contribute to vendor performance assessments via scorecards, business intelligence, MBR/QBRs, and performance improvement action plans
Responsibility for driving site KPI’s, financial and other metrics plus reporting for monthly, quarterly, annually or as needed
Build collaborative relationships with vendors and client
Support the Regional and Account leadership with other duties as assigned
Qualification
Required
Experience collaborating with multiple functions to achieve results
Strong analytical skills for structured problem solving and root cause analysis
Minimum of 6 years industry experience in either the corporate environment, third party service provider or as a consultant
Strong organizational and management within matrixed organizations; oversight of both technical and administrative staff
Excellent listening, verbal, and written communication skills
Ability to build repeatable processes that surpass customer expectations
Ability to multi-task and work without direct supervision
Ability to plan and manage work under time constraints
Strong presentation skills
Proficient in MS Office and MS Share Point as well as MS Excel with ability to analyze data
Computer proficiency in CMMS/Work Order systems
Supervise vendor performance during normal and off hours including weekends when necessary
US citizenship is required for this position due to government contract requirements
Preferred
Bachelor's Degree in Engineering or related field
Knowledge of real estate, telecommunications, furniture, accounting and building systems
Oversight of multiple facilities with varied functions
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
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