Toyota North America · 1 week ago
L3 Support Technician
San Antonio, TX
Contract
Onsite
Mid Level
$50/hr - $55/hrToyota North America is a leading company in the automotive industry, and they are seeking an L3 Support Technician for a temporary assignment. The role involves supporting enterprise-wide automation efforts, maintaining and integrating robotics products, and providing infrastructure operations and user support.
Manufacturing
No H1B
Responsibilities
Perform pre-shift checks across GALC, ICS, server, storage, and network infrastructure for 1st, 2nd, and weekend shifts
Provide Smart Hands support for server and network infrastructure (new installs, refreshes, break/fix)
Support preventative maintenance for power and HVAC systems
Conduct weekly checks of plant floor network, data center, and telecom infrastructure
Perform monthly wireless network audits to identify interference and perform remediation
Monitor ANDON systems, GALC alerts, and network monitoring tools (PRTG, DNAC, etc.)
Monitor Teams PMI chat for posted issues that may impact production
Coordinate and manage installation and break/fix of network drops and power connections
Support CTASKs related to approved Change Requests
Perform Telecom Room inspections, reviewing power, temperature, and required daily checklists
Perform network and telecom maintenance, troubleshooting, switch installation, and port activations
Perform hardware comfort checks prior to asset moves, adds, or changes
Execute hot swap operations on mission-critical equipment
Provide escalation support to L2 Production Support and assist with 1TS incidents
Support user administration and file/folder access requests
Perform inventory audits of IT equipment
Support configuration of R1 and Priority Service Restoration Bridges and assist with countermeasure implementation
Provide support for 4i services as required
Escort external vendors throughout data centers, computer rooms, and production areas for installations and maintenance
Coordinate repairs and maintenance activities with external vendors and internal maintenance teams
Provide onsite presence for INCs or CTASKs requiring hands-on troubleshooting or monitoring
Create, organize, standardize, and maintain documentation for L3 processes and activities
Obtain review and approval from Toyota Senior Analysts for standardized work
Create and submit 1TS RFCs for L3-managed site activities
Support local and regional projects involving infrastructure and/or application deployments, refreshes, server rack configurations, and upgrades
Support system activities during planned non-production times, including plant shutdowns
Serve as first point of contact (POC) for production and L2 escalations
Monitor PMI chat, email, text, and infrastructure alerts (PRTG, SCOM Site Scan, Nagios, SYSMON, DNAC)
Monitor 1TS for P1–P3 incidents and take appropriate action
Follow P1/P2 escalation procedures
Provide on-call support for L2 production, weekend activities, and ITS P1–P3 incidents
Provide onsite support for CTASKs or incidents requiring hands-on troubleshooting or vendor engagement
Support planned non-production activities such as plant shutdowns
Qualification
Required
Strong understanding of operating systems (Windows and Linux), application software, development and support processes, and end-user device support
Proficient understanding of the OSI layer, TCP/IP protocols, and their use cases
Network administration experience
Familiarity with cloud computing
Strong problem-solving skills
Strong analytical skills
Customer service experience
Excellent written and verbal communication skills
Work Authorization: Green Card, US Citizen
Preferred
Preferred years of experience: years
Benefits
Medical
Dental
Vision
401K
Company
Toyota North America
At Toyota, we’re known for making some of the highest quality vehicles on the road. But there is more to our story.
Founded in 1957
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.5MKey Investors
ARPA-E
2024-12-18Grant· $4.5M
Leadership Team
Tetsuo Ogawa
CEO
Brian Kursar
Group Vice President - Head of Enterprise AI
Recent News
2026-02-11
Clean Technica
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2026-02-06
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