Health Resources in Action (HRiA) · 1 day ago
Managing Director, Public Health Services Helplines
Boston, MA
Full-time
Hybrid
Director/Executive
$135K/yr - $150K/yr
10+ years expHealth Resources in Action (HRiA) is seeking a seasoned, experienced professional to be Managing Director of Public Health Services Helplines. The role involves leading a team of over 50 staff to manage a substantial project portfolio, establish a vision for the cluster, and ensure effective implementation of projects while promoting health and racial equity.
ConsultingNon ProfitProfessional ServicesTraining
Hiring Manager
Jeremy Holman
Responsibilities
Lead a portfolio of statewide helplines and associated team of staff, and provide leadership and direction on staffing, hiring, budgets, planning, implementation, evaluation, and related activities
Establish a vision for the cluster and develop and implement goals and priorities that align with and support HRiA’s mission and vision, including health and racial equity
Supervise at least two senior staff and administrative coordinator(s) and provide guidance to ensure effective implementation of projects and meet portfolio goals
Work with senior staff to promote and support a cohesive and effective team structure and dynamic that aligns with HRiA’s values, promotes staff satisfaction and work/life balance (while maintaining 24/7/365 operations), and facilitates pursuit of cluster and organizational goals to advance HRiA’s mission
Work with staff and teams to recruit, supervise, and manage a diverse team of public health professionals
Develop, engage, and maintain strong relationships with key collaborators and leaders, including clients, government agencies, community leaders, and residents
Direct, lead, or manage projects, as needed and/or appropriate
Provide insight and guidance to help team address challenges and barriers
Oversee and ensure continuous quality improvement activities
Conduct annual staff performance reviews and develop and support staff in setting and attaining professional development goals
Assist with project planning, decision making, implementation, and evaluation
Work with HRiA’s Administration & Finance staff, Vice President, and cluster senior leadership to develop and monitor the overall cluster budget and make decisions and take action to ensure alignment between contractual requirements, program activities, and budget parameters
Support and enable senior leadership to create and manage individual program budgets and workplans in alignment with overall cluster budget
Participate as a member of HRiA’s Senior Leadership Team and take part in or lead other organization-wide activities as needed
Establish and pursue a vision for a portfolio of helpline and behavioral health-related projects and implement creative and effective strategies for sustainability and growth
Work with the Vice President, marketing and development staff, and other senior leadership to identify, assess, and pursue business development opportunities
Lead and/or contribute to proposals and scopes of work for new business
Build capacity of team to take on new business development activities
Participate in the Marketing & Business Development Roundtable
Serve as a trusted, informed subject matter expert for HRiA, our partners, and communities in helpline and information and referral services, including but not limited to behavioral health prevention, treatment, and recovery
Build and maintain knowledge of significant trends and developments in behavioral health, substance use, problem gambling, including implications for behavior health helpline services, policy, and/or health and racial equity
Provide content to market and promote work online or through other media
Develop and deliver webinars, presentations, and practice briefs
Participate in organizational events, trainings, or other opportunities
Suggest ideas/improvements through participation in teams and committees
Contribute technical and/or subject matter expertise to projects and teams in the cluster and across the organization
Lead projects or implement project activities or tasks, as needed or appropriate
Work with and support senior leadership, managers, and other staff to achieve project goals, monitor contract compliance and implementation, and ensure timely completion of deliverables within budget and to client’s satisfaction
Build and maintain strong and effective relationships with clients and other partners/collaborators
Qualification
Required
At least 10 years of progressive leadership or management of helplines or similar programs (e.g., hotlines, quitlines, safelines, or other similar crisis or social service contact centers)
Master's degree in public health or similar field; in lieu of advanced degree, a bachelor's degree with at least 10 years of relevant work experience
Demonstrated experience securing and managing significant federal or state contracts
Demonstrated experience and success in managing and supervising staff and consultants
Excellent client management skills, with ability to work simultaneously with multiple funders, partners, vendors, and other collaborators
Strong team management skills, including demonstrated ability to build, lead, motivate, manage, and sustain an effective team of diverse, senior professionals
Strong project management skills, including demonstrated ability to develop and implement a strategic vision, set goals and priorities, and develop and implement plans and strategies
Ability to build and manage complex budgets
Highly organized, motivated, and able to work well independently and with a team
Strong attention to detail and highly developed organizational skills
Experience working in a multicultural environment and an understanding of and a commitment to health and racial equity, including addressing racism and white supremacy in our internal and external work
A commitment to valuing diversity of thought, backgrounds, and perspectives
Ability to work effectively in a fast-paced, busy environment
Flexibility, humility, and a sense of humor
Preferred
Experience in public health and/or behavioral health, including substance use disorder or problem gambling prevention and treatment
Benefits
Competitive salaries
Health insurance
Retirement plan
Flexible summer hours
Vacation starting at 4 weeks
13 paid holidays, and office closure at the end of December
Company
Health Resources in Action (HRiA)
Health Resources in Action is a non-profit organization working to improve and reimagine public health.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.6MKey Investors
U.S. Environmental Protection AgencyThe Boston Foundation
2023-10-23Grant· $0.5M
2018-12-14Grant· $0.1M
2010-02-02Private Equity
Leadership Team
S
Steven Ridini
President and CEO
Jeremy Holman
Vice President
Company data provided by crunchbase