Dale WorkForce Solutions · 1 day ago
Information Technology Help Desk Technician
Waltham, MA
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expDale WorkForce Solutions is a leading provider of outsourcing, consulting, and systems integration services for the medical industry, seeking a motivated Help Desk Technician. The role involves providing technical support, troubleshooting hardware/software issues, and collaborating with management and employees to meet their IT needs.
Bookkeeping and PayrollConsultingRecruitingStaffing Agency
Hiring Manager
Shawn Mills
Responsibilities
Work with team to image and swap out PCs across the entire network
Travel required to swap and replace equipment
Assist with technical support to end-users via phone, email, or in-person
Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices
Install, configure, and maintain operating systems, software applications, and peripherals
Assist with setting up and managing user accounts, permissions, and access rights in Active Directory
Perform basic network troubleshooting (e.g., Wi-Fi connectivity, IP conflicts, printer setup)
Help maintain IT documentation, including hardware/software inventories and technical procedures
Collaborate with senior IT staff for escalated issues and ongoing projects
Ensure the security and privacy of networks and computer systems
Assist with routine maintenance of servers, backups, and system updates
Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems
Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's
Collaborate with onsite and remote IT support Team members
Qualification
Required
Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience)
Min 2+ years of experience in a help desk or IT support role in a professional environment
Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware
Familiarity with Windows operating systems
Excellent troubleshooting methodology and skills
Ability to work independently and in a team environment
Candidates must always retain the highest level of professionalism
Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations
Willingness to learn new technologies and develop professionally
Strong skills deploying, using, and troubleshooting Windows desktop operating systems
Understanding of Microsoft Active Directory, Group Policy, and File and Print services
Understanding of Office 365
Networking Protocols including DNS, DHCP, & TCP/IP
Familiar with Enterprise Anti-Virus technologies
An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting
Experienced deploying workstations using PDQ, MDT
Candidate must be familiar with automated trouble ticketing systems
Candidate must be familiar with automated systems monitoring tools
Preferred
Microsoft Certification (MCSE or MSTP) a plus but not required
Knowledge of Dell hardware
Knowledge of Windows Configuration designer
Working knowledge of Cisco switches
Knowledge of Windows scripting
Company
Dale WorkForce Solutions
Dale Workforce Solutions is a staffing and talent solution firm that provides staffing, on-demand consultation and payroll services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jamie Promislo
VP, Client Partnerships
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