KPMG US · 19 hours ago
Video Operations Engineer (contract)
New York, NY
Contract
Onsite
Mid Level
$40/hr - $54/hr
3+ years expKPMG US is seeking a Video Operations Specialist responsible for leading the implementation, maintenance, and support of video conferencing and audiovisual collaboration solutions in corporate environments. The role requires solid technical experience and strong problem-solving skills to effectively manage AV systems and coordinate with vendors.
Financial Services
Responsibilities
Manage and support AV systems in meeting rooms and collaboration spaces
Provide support for video conferencing and AV incidents
Coordinate with vendors for issue resolution and system upgrades
Document configurations, procedures, and incident resolutions
Working knowledge of AV technologies from: Crestron, Extron, Logitech, Cisco, QSC
Familiarity with IP networks, SIP/H.323 protocols, and UC platforms
Experience with Microsoft Teams, Webex integration
Basic understanding of room automation and AV control systems. Basic understanding of IP telephony and voice systems (Cisco CUCM, Webex Calling, Poly/HP, Teams Phone)
Familiarity with SIP, QoS, audio codecs, and call routing
Ability to support voice-video integration and troubleshoot audio issues
Proficient in ServiceNow or similar platforms
Accurate and structured ticket documentation: issue, diagnosis, resolution, and recommendations
Incident classification and escalation management
Reporting on incident trends and resolution metrics
Qualification
Required
Manage and support AV systems in meeting rooms and collaboration spaces
Provide support for video conferencing and AV incidents
Coordinate with vendors for issue resolution and system upgrades
Document configurations, procedures, and incident resolutions
Working knowledge of AV technologies from: Crestron, Extron, Logitech, Cisco, QSC
Familiarity with IP networks, SIP/H.323 protocols, and UC platforms
Experience with Microsoft Teams, Webex integration
Basic understanding of room automation and AV control systems
Basic understanding of IP telephony and voice systems (Cisco CUCM, Webex Calling, Poly/HP, Teams Phone)
Familiarity with SIP, QoS, audio codecs, and call routing
Ability to support voice-video integration and troubleshoot audio issues
Proficient in ServiceNow or similar platforms
Accurate and structured ticket documentation: issue, diagnosis, resolution, and recommendations
Incident classification and escalation management
Reporting on incident trends and resolution metrics
Associate or Bachelor's degree in Audio Engineering, IT, or related field preferred
3+ years of experience in corporate AV support or live event production
Proficiency with AV technologies such as Crestron, Extron, QSC, Dante, Zoom Rooms, and digital signage platforms
Strong understanding of signal flow, networking basics, and AV over IP
Excellent communication and customer service skills
Ability to lift and move equipment and work flexible hours as needed
Preferred
CTS (Certified Technology Specialist)
Crestron or Extron programming certifications
Dante Level 1 or higher
Company
KPMG US
KPMG is one of the world’s leading professional services firms and the fastest growing Big Four accounting firm in the United States.
10001+ employees
H1B Sponsorship
KPMG US has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (410)
2024 (441)
2023 (388)
2022 (564)
2021 (592)
2020 (781)
Funding
Current Stage
Late StageLeadership Team
Lynne Doughtie
Former Chairman and CEO
Paul Knopp
Chair and CEO
Recent News
Australian Financial Review
2024-05-12
2024-05-07
Media OutReach
2024-04-30
Company data provided by crunchbase