Paradies Lagardère · 2 days ago
ServiceNow Delivery & Configuration Analyst
Atlanta Metro
Full-time
Onsite
Mid Level
3+ years expParadies Lagardère is seeking a ServiceNow Delivery and Configuration Analyst to administer and optimize their ServiceNow platform. The role focuses on managing key modules, driving continuous process improvement, and engaging with various stakeholders to enhance platform operations.
Hospitality
Responsibilities
The ServiceNow Analyst will be a bridge between Business and technology analyzing technical issues that arise in SNOW Production
Responsible for development of formal requirements and documentation for ServiceNow enhancements
Maximize ServiceNow software releases through configuration tasks and feature delivery
Understand IT and business requirements with the ability to develop, test, deploy improvements, and update workflows
Create and execute test cases; manage UAT with stakeholders and obtain user acceptance sign-off for all enhancements
Leverage business knowledge to drive process improvements and enhance system usability
Ensure proper configuration and design workflows for asset and configuration management
Drive the ServiceNow business strategies and roadmap
Recommend any improvements regarding the platform, processes, or reporting
Create and maintain system design and operations documentation
Assist with the ROI and impact analysis for ServiceNow updates
Assist with assimilating new technical changes to ServiceNow into other parts of the business
Integrate ServiceNow application(s) with third-party systems/applications via APIs
Configure out-of-the-box workflows and create/maintain custom workflows
Configure application related fields, forms, views, email notifications, acceptance roles and access controls
Maintain the asset tables and contribute to governance processes relating to asset management
Work with ServiceNow to maintain the development/test and production environments
Qualification
Required
University or College degree in Computer Science or related field, or equivalent work experience
Excellent written and verbal communication skills with the ability to effectively tailor communication of technically complex issues to various audiences
ServiceNow Certified System Administrator (CSA)
3 - 5 years' experience as a ServiceNow Analyst/developer that demonstrates proven experience in all aspects of ServiceNow development, configuration, and administration
Experience with project scoping, planning, requirements gathering, pricing, and process mapping
Preferred
ITILv3/V4 Foundation certification strongly desired
Experience implementing systems using waterfall or agile methodology leveraging Jira
Company
Paradies Lagardère
Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Gregg Paradies
President and CEO
John Jamison
EVP and Chief Financial Officer
Company data provided by crunchbase